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BPO Customer Care Collections Senior Associate

NTT Data

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2-4 Years
a month ago
59 Viewed
7 Applied

Job Description

Req ID:286238

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Customer Care Collections Senior Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Roles and Responsibilities:

Individuals here have a well-rounded knowledge of the policies and procedures for their work area.

Their work may require discretion and independent judgment for nonroutine matters.

However, the primary focus of work activity is predominately routine.

They may make policy recommendations to their managers and be an escalation point for less experienced team members.

Takes escalated calls from providers/callers.

Develops tactical and operational plans to achieve key milestones in the project.

May coach and mentor less experienced team members.

Assists in preparing SOP for new process.

Ensures accurate and timely processing of transactions to meet or exceed client service level agreements.

Identifies and resolves issues around nonstandard pending transactions.

Requirements:

Typical Years of Experience - Typically requires 2-4 years of relevant experience.

Minimum Education and Certifications: High School Diploma or equivalent. Undergraduate degree or some college coursework preferred.

Skills:

Solid computer skills.

Strong communication skills.

Strong customer service skills.

Strong attention to detail, time management and organizational skills.

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NTT DATA Corporation is a Japanese multinational information technology service and consulting company headquartered in Tokyo, Japan. It is partially-owned subsidiary of Nippon Telegraph and Telephone. Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967.

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