Billing Team Lead

HCLTech walk-in for Billing Team Lead AR and O2C in Hyderabad

Date: 25th and 26th July'26

Time: 10AM to 3PM

Address: Avance Business Hub, Ascendas IT Park

Building H-08, Level 2, Phase 2

HITEC City, Hyderabad – 500081

JOB SUMMARY

This position is responsible to perform escalated billing actions and reporting activities within a regulated/de-regulated electric and gas utilities market in relation to residential/commercial invoicing. The responsible will ensure invoices are billed in a timely, efficient manner and in accordance with contractual requirements and client policies and procedures within the SAP billing platform. The Billing Lead will work and have strong knowledge of regional energy policies and regulatory compliance. The Billing Lead will complete daily billing and market transactions with excellent judgment and with limited or no direct supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• The Billing Lead will be the first escalation point for billing and transactional questions from the production staff. The Billing Lead should be able to resolve the majority of these issues independently
• The Billing Lead will work closing with the Back Office Manager in deciding which issues are escalated back to the Performance Improvement Team
• The Billing Lead should be able to perform all function under his or her leadership (EMF cases, Bill Audit, Rate calculation)
• Resolve transactional and customer billing exceptions and transactional problems generated from SAP and the Exceptions Management Framework
• Validate the accuracy for standard and complex products in daily the bill audit process, focusing on attention to detail and quality
• Engage analytical skills in correcting customer issues resulting from failed transactions, billing or invoicing errors
• Create, review, edit, and validate billing documents for accuracy and completeness
• Adhere to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.
• Submit invoices to customers via customers defined specifications
• Develop creative solutions and make recommendations for system work-arounds until program changes and/or enhancements are made to correct critical issues that arise.

EDUCATION/EXPERIENCE

The minimum education requirements are:

• High School or a Bachelor's degree dependent on location or relevant work experience

The minimum experience requirements are:

• 1-2 years of energy/utilities or billing experience in an operational environment
• 1 to 2 years of experience working, directly with customers in a problem solving, issues resolution or similar role required
• Experience with SAP/CRM in development or execution is preferred

SCOPE LEVEL

Responsibility:

Responsible for calculating and accurately invoicing customers

Internal/External Interfaces:

• Team Manager, Site Manager and the client

SKILLS AND COMPETENCIES

• Focuses on delivering a positive customer experience
• Ability to quickly acquire knowledge of new processes in order to execute accurately on customer accounts
• Ability to multi-task
• Strong organizational and time management skills - ability to organize and prioritize
• Strong proficiency with MS Office products; MS Word, PowerPoint, Excel, and CRM software's.

PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS

• Fixed working hours with Overtime Flexibility
• Use of a PC/ shared computer

Perks:

• Both side cabs
• Medical benefits/ Gymnasium

Contact person: Shivangi Sharma

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