At Pepper Content, were building the worlds largest content solutions ecosystem, bringing together the very best professional writers and editors to deliver high-quality content for leading enterprises. We are scaling up our operations rapidly, and the BFSI Senior Editor (Quality Success Manager) will be responsible for maintaining quality standards and growing our content operations for all projects from a set of defined clients.
Responsibilities
On a typical day as a Senior Editor on our team, you will fulfil the following responsibilities:
- Briefing and preparation: Attend briefing sessions with your clients, using these discussions to create and refine client briefs; identify and brief the right writers and editors for each project
- Delivery planning and coordination: Work with our Operations team to coordinate delivery and timelines
- Creator evaluation and feedback: Evaluate and grade writers&apos and editors&apos work, give them regular written and verbal feedback, and flag problematic creators
- Quality control and rework management: Spot-check written and edited assignments; proactively remedy quality issues before client delivery; diagnose and process rework requests from clients; identify and resolve the causes of rework requests
- Escalation management: Address quality escalations as directed by the Managing Editors; attend and document client meetings for escalations
- Team-building: Keep writers and editors engaged with regular feedback and guidance; identify and respond to editors and writers training needs
Our ideal candidate
To apply for this role, you should fulfil most of the following criteria:
- At least 4 years experience in copy-editing or reviewing roles, preferably in the content marketing in Insurance or digital publishing industry
- Strong copyediting and proofreading skills, with advanced knowledge of applied grammar and the best practices in content writing
- A clear understanding of content marketing, content writing, and SEO
- Strong team leadership and project management skills
- Some experience in client-facing roles
Were excited to share Peppers vision and mission with you! This is a fantastic opportunity for you to work directly with top brands and enterprises, collaborating with some of the best talent in content operations. If you fit the criteria, we encourage you to apply as soon as possible.
