AVP, Recovery Performance and Operational Insights(L11)

6-8 years
a month ago 1 Applied
Job Description

Role Title:

AVP, Recovery Performance and Operational Insights(L11)position

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

. We have recently been ranked #5 among India's Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India's Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India's Best Workplaces for Women in 2022.

. We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview:

This role is a part of Recovery Operations Analytics team that supports all the process teams under the broader Recovery Operations Organization such as Agency, Legal, Debt Sales, Debt Settlements, Inhouse collections, Bankruptcy and Estate. All these teams work cross functionally supporting Collections & Recovery and our larger business goals. As part of the team, you will also have opportunity to interact with the Recovery Strategy and Forecasting teams as well as the senior leadership.

Role Summary/Purpose:

The AVP Recovery Performance and Operational Insights is responsible for leading a team of analysts in developing reporting solutions, KPI dashboards and delivering advanced analytics and operational insights influencing the recovery performance. This leader will combine knowledge of financial services, collections/recovery domain expertise and analytical skills to deliver on diverse set of initiatives. This role supports all processes within the recovery operations department and will require senior level communication, cross-functional collaboration, and the ability to inspire the reporting/analytics team to great performance. This role also expects hands-on exposure to deliver on certain analytics projects independently.

We're proud to offer you choice and flexibility. You have the option to be remote and work from home or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training, and culture events.

Key Responsibilities:

  • Lead and mentor a team which provides business intelligence and reporting support to the recovery operations department.

  • Be a strong collaborator and partner with staff and stakeholders to understand business challenges and needs that can be resolved by the delivery of dashboards or other BI solutions.

  • Ensure timely and accurate delivery of production reports and dashboards.

  • Provide insights into recovery KPI trends, identify process improvement opportunities.

  • Promote control & efficiency across all recovery functions through process analysis and optimization.

  • Partner with the recovery strategy team in creation and enhancement of key reports, dashboards, and visualization methodologies, acting as a subject matter expert and champion of data driven decisions.

  • Protect the company with sound process controls and governance.

  • Provide analytic support to the group through the utilization of data mining skills and business knowledge.

  • Ability to write complex SQL code as well as query data from multiple data sources, including but not limited to Oracle and MS SQL, to produce compelling BI products.

  • Investigate cutting edge reporting and visualization tools and technology to ease access to data and provide more insight into our customers and accounts. Adapt best data visualization practices.

  • Be proactive and leverage data analytics to derive actionable insights for continuous improvement.

  • Provide recommendations to improve the end users experience by improving current BI solutions.

  • Work closely with other technical resources to provide technical design recommendations on data mart structures and other back-end requirements supporting analytical applications.

  • Stay current with enabling technologies and work as a partner to promote their use.

  • Clear and concise communication with the senior leadership teams.

  • Support regulatory data requests as required.

  • Perform other duties and/or special projects as assigned.


  • Bachelor's degree and a minimum of 6+ years of experience in business intelligence, or in lieu of a degree 8+years of experience in business intelligence.

  • 6+ years of experience with BI applications query and reporting, online analytical processing, statistical analysis, forecasting, data mining, and data visualization

  • 4+ years experience leading a team of analysts or programmers.

  • 3+ years demonstrated success developing and delivering advanced analytics.

  • 3+ years collections and/or recovery experience

  • 4+ Years of experience in using Analytical software, such as Python, R, or SAS

  • 4+ years of experience with Tableau

  • 4+ years of SQL and SAS experience.

Desired Characteristics:

  • Experience managing multiple projects simultaneously with minimal supervision.

  • Strong communications, problem solving skills & attention to detail.

  • Advanced programming and visualization skills.

  • Demonstrated ability to work with ambiguity and deliver creative results.

  • Experience working with large amounts of data.

  • Regulatory and audit support.

  • 4+ years of experience with tools and techniques for managing data.

  • 4+ years with Microsoft Office.

  • Agile development experience

Eligibility Criteria:

Bachelor's degree and a minimum of 6+ years of experience in business intelligence, or in lieu of a degree 8+years of experience in business intelligence.

Work Timings:

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs.

For Internal Applicants:

  • For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying.

  • Inform your Manager or HRM before applying for any role on Workday.

  • Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)

  • Must not be any corrective action plan (First Formal/Final Formal, PIP)

  • L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

  • Level 9+ employees are eligible to apply


Synchrony Financial is a consumer financial services company headquartered in Stamford, Connecticut, United States.The company offers consumer financing products, including credit, promotional financing and loyalty programs, installment lending to industries, and FDIC-insured consumer savings products through Synchrony Bank, its wholly owned online bank subsidiary.

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