AVP, Product Owner (L10)

0-4 years
a month ago 7 Applied
Job Description

Role Title:AVP, Product Owner

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

  • We have recently been ranked #5 among India's Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India's Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India's Best Workplaces for Women in 2022.

  • We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview:

As a critical member of the Tech Ops Transformation organization, the Advance Case Management (ACM) Product Owner is responsible for helping drive & achieve Synchrony's business objectives, by delivering best in class customer experience the Ops Optimization Agile Release Train (ART). The Product Owner will lead an ACM Agile Team in the coordination and delivery of key products and capabilities, responsible for leading all team activities to bring our products and solutions to market. This includes, but not limited to, partnering with technology program leaders driving the agile execution of product development, and leading the development, testing and launch plans, partnering with cross functional teams to ensure alignment, focus and execution of the product development across multiple products and capabilities.

Role Summary/Purpose:

At Synchrony, we enable commerce by delivering the leading financial ecosystem that connects our partners and our customers through world-class technology, products, and capabilities. Our partners and customers are at the forefront of everything that we do. The Product Owner will coordinate testing and provide regular updates to the ART Leadership Team. A solid technology and operational background, combined with the ability to work closely with cross functional support teams including within and ART (Agile Release Train) agile teams, product managers and internal business leaders while managing the implementation, are critical job requirements. This Product Owner, should be skilled in the Agile framework, able to lead a team, comfortable with ambiguity, can operate in a fast moving, agile environment, is a team player that collaborates well cross functionally and acts as an owner, proactively taking initiative

Key Responsibilities:

  • Lead the ACM Agile Team in the delivery of new product, capability, and feature development for the Ops Optimization ART.

  • Partner with Product Manager to set goals for products and solutions that align to the Agile Teams work and deliver

  • Ensure goals and KPIs are included in stories, measured, monitored, and met.

  • Maintain Jira Boards based on assigned Epic and Features

  • Define releases and program increments within Jira and communicate with agile partners, Product Managers and Release Train Engineers.

  • Coordinate with ART partners to ensure proper story alignment and delivery

  • Partner closely with technology program leaders and the Office of Agile to ensure the Agile Team has all required and needed training in the case where we have an agile release train aligned to the product development, this role would be a part of the train partnering cross functionally and with Agile Teams sitting outside of the ART

  • Ensure adherence of all compliance and corporate governance policies throughout the implementation. This would include ensuring changes and or new processes and products are documented and aligned to L3's

  • Travel to Synchrony Hubs and client locations as needed to lead discovery sessions, project kick-off meetings, work-out sessions, etc.

  • Perform other duties and/or special projects as assigned

Required Skills/Knowledge:

  • Bachelor's Degree and 4 years of product development and technology integration experience in the credit card, financial services, or technology industries or, in lieu of a degree, a high school diploma and 6 years of product development and technology integration experience in the credit card, financial services, or technology industries.

  • Minimum 4+ years Product / Project Management experience that includes:

    • Leading programs over multiple releases

    • A proven track record of launching new products or applications with demonstrated success

    • Experience leading teams within the Agile Framework

    • Experience with Story and Requirement development

  • Minimum 3+ years of experience working with key systems such as FD and Workstation

  • Working knowledge of ACM

  • Proven experience in problem solving and negotiated solutions

Desired Skills/Knowledge:

  • Credit card, consumer finance, payments, financial services, or retail services industry experience.

  • Agile Coordinator or Product Owner experience and certification

  • Solid communications, relationship building, and collaboration skills.

  • Demonstrated solutions delivery experience, with relevant examples that improved performance and customer experience

  • Knowledgeable on financial services, payments industry trends, competitors, emerging technologies, and companies

  • Technical knowledge (financial services)

  • Customer experience focus

  • Proactive, self-starter and collaborative leader

  • 3+ years of experience working with custom software development teams

Eligibility Criteria:

Bachelor's Degree and 4 years of product development and technology integration experience in the credit card, financial services, or technology industries or, in lieu of a degree, a high school diploma and 6 years of product development and technology integration experience in the credit card, financial services, or technology industries.

Work Timings:

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time - 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs.

For Internal Applicants:

  • Understand the criteria or mandatory skills required for the role, before applying.

  • Inform your Manager or HRM before applying for any role on Workday.

  • Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)

  • Must not be any corrective action plan (First Formal/Final Formal, PIP)

  • L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

  • Level 8+ employees can apply

Contact Center Operations



collaborative leader
custom software development teams
customer experience focus
negotiated solutions
payments industry trends
collaboration skills
agile framework
story and requirement development

Synchrony Financial is a consumer financial services company headquartered in Stamford, Connecticut, United States.The company offers consumer financing products, including credit, promotional financing and loyalty programs, installment lending to industries, and FDIC-insured consumer savings products through Synchrony Bank, its wholly owned online bank subsidiary.

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