Monitor 1st Level Services closely and manage any emerging events. Monitor Resource and Service Performance actively. Customer Complaint Trends and manage 1st Level Incidents. Efficiently escalate and manage security incidents. Track the progress of incident resolution and employ functional escalation methods where necessary. Initiate proactive Problem Management. Provide corrective maintenance and execute support for Field Maintenance. Ensure Remote Site Access Control and manage a one-off Logical Access Control. Execute legal requests at the 1st Level. Trace Emergency Calls and manage Right of Way Handling. Conduct proactive 1st Level Assurance Support activities. Monitor customer experiences and performance assessments based on specific use cases.
The skills you bring : Ericsson Operations Engine - Mode of Operations Experience on RF. Test Automation Management Tools. Radio Network Optimization L1 level troubleshooting of KPI accessibility, retainability, mobility, call drop rate, handover. experience in Ericsson, Huawei, Nokia RAN performance network. Dealing With Enquiries. Ericsson RAN Performance Management. Customer Complaint Resolution. Client Services. ITIL.
