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Asst. Mgr - Data Visualisation

Mphasis

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8-10 Years
a month ago
124 Viewed
3 Applied

Job Description

  • Champion the end-user experience management program
  • Create awareness and impact of end-use experience using the available tool
  • Review and manage ControlUp to align with the organizational goals and requirements
  • Carry out proactive investigations based on ControlUp data points, real time ticket data and service desk feedback.
  • Upon necessary review, create pipeline of action items to measure and improve the end-user experience
  • Identify & assess opportunities for automations & remote actions based on the customer environment to create a pipeline of opportunities.
  • Implement and test the agreed delivery of automations & remote actions which may be relevant for implementation on a customer.
  • Monthly reporting of opportunities identified from data which provide additional customer value.
  • Work in conjunction with projects teams to drive better, data driven outcomes and adoption through specific dashboards and insight.
  • Assess performance-risking changes for impact on the end user experience management baselines and advise change implementors accordingly.
  • Liaise with the organizations problem management and provide value add from the tool as required.

Years of experience needed - 8 to 10 years

Technical Skills:

  • Knowledge of automation & analytics tools.
  • Good understanding of end-user desktop, laptop & VDI environment.
  • Excellent analytical and problem-solving skills and a willingness to understand the business context
  • Ability to interpret data and present it in a non-technical way.
  • Capable of managing concurrent initiatives.
  • Self-starter and ability to work under own initiative.
  • Ability to prioritize workload and work well under pressure.
  • Experience working within a Wintel, Remote Desktop team or similar team
  • Strong communication skills.
  • Ability to work to strict deadlines.
  • Ability to work across multi-disciplined teams.
  • Digital Experience Monitoring or similar end-user experience driven functions
  • Knowledge in virtualization and system and network administration preferred
  • At least 1 year experience with ControlUp tool or 4-5 years of experience with any other end-user experience management tool (e.g. Nexthink, Ivanti, etc.)
  • Should have worked in real-time monitoring & troubleshooting. Worked with s & Automation.
  • Ability to create a custom dashboard.
  • Scripting knowledge or Remote Actions.
  • Experience with Microsoft PowerBI Desktop
  • Experience in cloud transition different platforms (AWS, Azure, etc.) an advantage
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