Associate - Web Support

50 Applied
Job Description



With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. Now, we&rsquore calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
We are inviting applications for the role ofAssociate, Web Support

Responsibilities


  • Creation of user SSOs for various Web Portals, On-boarding users on the Web portals basis user account/company entitlements and taking actions accordingly if requirements are not met.

  • Coordinating with various teams for rectification of user account details in case of data discrepancy related/not related to Entitlements basic company agreement/ entitlements

  • Handling user queries(Internal Employees /Contractors & External Suppliers/ Customers) for web portals related to access/application issues/common troubleshooting etc.

  • Query escalation to various L2 teams basis application. Coordinating with Application owners or product support teams/product owners resolution of application issues reported by users.

  • Drive and support continuous improvement efforts through LEAN philosophy


Qualifications

Minimum qualifications

  • Graduate in any stream. EXCEPT B.Tech/ BE


Preferred qualifications

  • Effective probing skills and analysing / understanding skills

  • Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent

  • Customer Support/Service

  • Strong attention to detail

  • Working knowledge of Microsoft tool like word, Excel and PowerPoint

  • End User Support

  • Problem Solving Skills

  • Identifying Process Improvements


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.For more information, visit.Follow us on,,,and.

About
Job Source: genpact.taleo.net

Genpact is an American professional services firm legally domiciled in Bermuda with its headquarters in New York City, New York. The company currently employs more than 100,000 people and provides services to clients in over 30 countries worldwide

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