Company Description
Vialto Partners is a market leader in global mobility services. Our purpose is to Connect the world. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.
Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work.
Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 6,500 staff in over 50 countries around the world, and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.
Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve.
To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on Linkedin and Instagram.
Job Description
- Serve as the main contact for all technical support inquiries.
- Manage the support ticket system, including mailbox management and Service Now.
- Quickly and efficiently troubleshoot and resolve technical issues.
- Maintain a centralized record of issues, bugs, and challenges.
- Elevate intricate issues or bugs to the development teams.
- Conduct routine monitoring of applications.
- Participate in daily stand-ups to review issues, bugs, and upcoming features with development support teams.
- Stay updated with the latest versions and features of supported applications to provide accurate support.
- Gather user feedback to provide insights to the development and product teams for continuous improvement.
- Monitor and report on support KPIs to ensure that support goals are consistently met.
- Ensure that user data handled during support interactions is treated with the utmost privacy and in compliance with company policies.
Qualifications And Experience
- 2 - 4 years of experience in tax, compliance, or tax technology
- Strong understanding of direct taxes (e.g., ITR filing, TDS)
- Familiarity with tax workflows, compliance processes & statutory obligations
- Solid skills in MS Excel (advanced formulas/functions)
- Exposure to Power BI for data visualization and automation
- Ability to build logic-driven solutions for tax data handling and compliance
- Preferred - Experience in a tax technology or consulting environment
Additional Information
Work location: Mumbai
We are an equal opportunity employer that does not discriminate on the basis of any legally protected status.
Please note, AI is used as part of the application process.
