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Job Description

Handle customer interactions on a daily basis with 0 availability time
Ensure SLA-s are met consistently at individual and team level
Meet and exceed all performance thresholds
Focus on Key KPI-s like RSAT, AHT and other customer experience metrics
Constantly remain abreast with new changes
Implement feedback and corrective actions to avoid repeat instances

Excellent Communication Skills
Strong Team Player
Strong Domain Knowledge Preferred
Strong feedback implementation skills
Know to promote brand value
Ability to work in any shifts, majority being night and midnight shifts







Job Source:

Founded by Jamsetji Tata in 1868, the Tata group is a global enterprise headquartered in India. The group operates in more than 100 countries across six continents with a mission 'To improve the quality of life of the communities we serve globally, through long-term stakeholder value creation based on Leadership with Trust'​.
Sixty-six per cent of the equity of Tata Sons, the promoter holding company, is held by philanthropic trusts, thereby returning wealth to society. The Tata name has been respected in India for 150 years for its adherence to strong values and business ethics.
The companies of the Tata group employ the best and finest, strengthened by a culture of ethics and integrity. Today we stand strong at 702,454 employees.

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