_x000D_* Responsibilities:
- Interact with customers(Internal/External) to help troubleshoot and resolve product problems or issues
- Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system.
- Track and document inbound support tickets and ensure proper notation of customer problems or issues
- Document problems and solutions to train lower-level support on how to properly address customer or product problems
- Communicate with product development department to improve on current design or to identify possible problems with design - vQueue/ticket Management
- Monitoring infrastructure and Application events
- Level 1 troubleshooting, followed by escalation to SMEs
- Technical Bridge participation and management
- Stay abreast of current technology in products, design changes, and new products offered Experience & Knowledge :
- 1
- 3 years experience
- Good understanding of Win Server 2008, 2012 / Windows 7 environment
- Good understanding of Windows administration troubleshooting
- Basic or Intermediate Knowledge of SQL
- Experience/Knowledge supporting server VM farms, data centers, disk expansion, vMotion
- Basic understanding of Citrix environment
- Various application installation on windows server /MSI package, installation troubleshooting
- Experience in Service Desk/command Center Operations
- Basic knowledge of ITIL framework (V3.0_x000D_ foundation certificate would be added advantage._x000D__x000D_ Education_x000D_Education Level_x000D_Education Details_x000D_Required/Preferred_x000D_Bachelor's Degree_x000D__x000D_Preferred_x000D__x000D_ Work Experience_x000D_Experience_x000D_Experience Details_x000D_Required/Preferred_x000D_0-2 years_x000D_relevant work experience_x000D_Preferred_x000D__x000D_ Working Arrangements_x000D_* Standard work week or as defined by assignment requirements_x000D_
- Primarily works in standard office environment or remotely_x000D_
- May require after-hours, on-call support and/or holidays_x000D_
- On-call and after hours work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs_x000D__x000D_ Travel_x000D_* Up to 10% travel may be required_x000D_PHYSICAL DEMANDS/WORKING CONDITIONS_x000D__x000D_ Physical Demand Requirements_x000D__x000D_
