Description
Key Applicant Requirements(Skills/Knowledge/Experience/Qualifications)
- Overall experience of 4-6 years
- Practical experience of Windows Server, SQL Server, IIS and networking
- Very in-depth knowledge to troubleshoot the IIS related issues
- Ability to debug and analyze windows, web server and application logs
- Proficient knowledge on one or more scripting languages
- Knowledge of any cloud platform is good to have (GCP preferred)
- General understanding of Web Application, Web Servers, Web Technologies
- Understanding of ITSM/ITIL (Incident/Problem Management) and ticketing systems
- Ability to troubleshoot and resolve application issues
- Open to changes and innovation & continuously learn and adopt new skills
- Strong investigative and problem-solving skills
- Bachelor's degree in computer science or related discipline
Key position details(Responsibilities)
- Day to day ITSM ticketing, triage, and L1/L2 technical support for Boarding & Servicing application portfolio of 12-16 individual .Net applications
- Identifies recurring problems, works with the team to identify the root cause, then plans and executes the necessary steps to eliminate possibility of reoccurrences
- Deployment of application releases, patches, requests, and customizations
- Understand reliability metrics and enhance automation solutions for auto-healing and incident resolution
- Understand and improve applications and plan for faster MTTD, MTTR, auto healing
- Effectively coordinate with other IT functions and with peers across locations working across different time zones
- Triage issues with Windows Engineers, DBA, and Network Engineers
- Perform the daily activities and operations of application support team
- Create and update documentation as necessary to share new methods and knowledge around troubleshooting
- Provide technical direction and training to more junior Application Support Engineers
- Cover 24x7 support function. 24x5 from office & 24xWeekend on-call
