o High School Diploma required
o Must be detail oriented
o Ability to prioritize workload according to shifting demands
o Strong Clerical and analytical skills
o Demonstrated performance in customer satisfaction and efficiency
o Experience using computers and familiar with Windows, MS Office Suite, and Internet Explorer
o Strong verbal and written communication skills
o Must be able to work in a team environment
Job Related Experience:
o Experience entering and managing chargeback data
o Experience researching bank rules and regulations to identify chargeback rights
o Credit / Debit card dispute resolution
o Ability to leverage research tools to execute sound decisions
o Fraud and Chargeback investigation
o Other duties as assigned
Additional Skills/Knowledge:
o Experience in handling fraud and non-fraud disputes, charge back experience preferred
o Demonstrated proficiency with call center applications preferred
o Acts as the primary Chargeback contact/Subject Matter Expert for various Networks and provides support of Fiserv clients card portfolio chargeback programs (debit, credit, prepaid)
o Effectively communicates appropriate dispute resolution processing for Visa or MasterCard debit clients in efforts to deepen Fiserv product penetration.
o Performs analysis and chargeback input for a queue of clients: reviews and processes dispute/fraud claim in a timely and accurate manner in support of the department s Service Level Agreements while maintaining awareness of Visa or MasterCard processing timeframes, regulations, and processing changes.
o Maintains strong working knowledge of all internal and network processing systems and software as we'll as Regulation E and Visa or MasterCard processing timeframes and regulations.
o Resolve moderately complex issues on behalf of clients in support of dispute resolution processing; compare alternative actions and decide on appropriate approach.
o Respond to inquiries from internal and external clients regarding chargeback requirements, system processing and functionality, dispute
