End-to-end troubleshooting for the issues related to OSS Platform, Fault Management, User Management, Software/Hardware Management, STS Management, and OSS applications.
Integration of core nodes with NSN OSS.
Trouble Ticket /Change Request handling as per SLA/WLA.
Customer Service Requests (CSR) handling (Analysis, Troubleshooting, and Corrective Maintenance) for complex faults.
To handle emergencies and on-call support (24X7).
Solution Management for Customized Business Objects - Templates / Reports.
Coordination with 3PP support team for resolution.
Coordination with external suppliers for 3PP Hardware Support.
Administrator-level experience in Business Objects, Citrix or similar tools
