Associate - Employee Services

Overalljob purpose

u00B7 To process the Data Entry and payrolls by meeting the obligations such as TAT & accuracy levels as specified

u00B7 To provide an effective and efficient payroll, Data Entry and Case resolution service to customers, ensuring the accurate Emplyee records, data and timely payment of their employeesu2019 salaries

u00B7 Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty and To proactively seek learning opportunities to develop and maintain good knowledge of NHRI's systems, clients and workflow and processing procedures. To take an active part in promoting your own training and development in all areas.

u00B7Handling Inbound and Outbound Calls (Voice Agents)

Main responsibilities and Opportunities:

Production

u00B7 Responsible for processingCases, payrolls and reports meeting targets given for the same & maintaining Accuracy

u00B7 Responsible for first level verification of data if required

u00B7 Responsible For Timely Escalation Of Production Related Issues

u00B7 Responsible For Maintaining Accuracy

u00B7 Updating Process Related Reports and Documents

Compliances

u00B7 Ensuring SOC Compliance Of The Team

u00B7 Adhering To Company Policies, Rules And Regulations

u00B7 Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process

u00B7 Adhering to Work Timings, Leave Schedules

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units.