u00B7 To process the Data Entry and payrolls by meeting the obligations such as TAT & accuracy levels as specified
u00B7 To provide an effective and efficient payroll, Data Entry and Case resolution service to customers, ensuring the accurate Emplyee records, data and timely payment of their employeesu2019 salaries
u00B7 Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty and To proactively seek learning opportunities to develop and maintain good knowledge of NHRI's systems, clients and workflow and processing procedures. To take an active part in promoting your own training and development in all areas.
u00B7Handling Inbound and Outbound Calls (Voice Agents)
Main responsibilities and Opportunities:
u00B7 Responsible for processingCases, payrolls and reports meeting targets given for the same & maintaining Accuracy
u00B7 Responsible for first level verification of data if required
u00B7 Responsible For Timely Escalation Of Production Related Issues
u00B7 Responsible For Maintaining Accuracy
u00B7 Updating Process Related Reports and Documents
u00B7 Ensuring SOC Compliance Of The Team
u00B7 Adhering To Company Policies, Rules And Regulations
u00B7 Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process
u00B7 Adhering to Work Timings, Leave Schedules
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units.
At Alight | NGA Human Resources our mission is to make HR work better. We help organizations worldwide pioneer digital HR, master payroll, ensure compliance, unlock workforce data, and deliver best-in-class HR operations. As a result, HR leaders can create better employee experiences, save money, and transform their organizations.We enable our clients to become better employers by designing, deploying, maintaining and operating HR as a service. Our HR business process services cover workforce management, time and attendance, local and global payroll, talent administration, and people analytics.