Associate Director - Last Mile (Central Operations)

Role - Associate Director - Last Mile

No lengthy intro here, let's get straight to the details, Zepto speed.

● Own the P&L for the Last Mile function, driving business performance, profitability, and

operational excellence.

● Lead strategic initiatives to improve rider acquisition, sourcing efficiency, and overall Last

Mile performance across regions.

● Drive and scale BTL (Below-the-Line) acquisition programs to build a sustainable and

cost-effective rider supply pipeline.

● Own and optimize the referral program by identifying growth opportunities, improving

conversion, and maximizing ROI.

● Partner with Regional Sourcing Managers to drive execution, monitor performance, and

ensure sourcing targets are consistently achieved.

● Analyze business metrics, financials, and operational data to identify trends, uncover

opportunities, and drive data-backed decisions.

● Design and implement scalable processes, governance mechanisms, and operational

frameworks to improve sourcing productivity and business outcomes.

● Collaborate with cross-functional teams including Operations, Finance, Product,

Marketing, HR, and Talent Acquisition to deliver high-impact business initiatives.

● Lead business reviews, track key performance indicators, proactively identify risks, and

drive corrective actions to achieve organizational goals.

● Build high-performing teams by driving accountability, operational rigor, and a culture of

continuous improvement.

Are you who we are searching for

● Qualification: Bachelor's degree in Engineering, Business Administration, Operations, or a

related discipline. An MBA or Master's degree is preferred.

● Experience: 6–12 years of experience in Business Operations, Program Management,

Strategy, Last Mile Operations, Supply Acquisition, or related functions, preferably in

E-commerce, Quick Commerce, Logistics, Mobility, or other high-growth environments.

● Strong experience owning business metrics, P&L, and driving operational performance at

scale.

● Proven ability to manage large cross-functional programs and influence senior

stakeholders.

● Strong analytical skills with advanced proficiency in Microsoft Excel.

● Working knowledge of SQL is preferred.

● Demonstrated experience in leveraging data to solve business problems and improve

operational efficiency.

● Excellent stakeholder management, leadership, and communication skills.

● High ownership mindset with the ability to thrive in a fast-paced, ambiguous, and

high-growth environment.

● Candidates from both sourcing and non-sourcing backgrounds will be considered,

provided they have demonstrated business ownership, strong program management

capabilities, and experience leading large-scale operations