We're building the AI-driven future of customer success, from retention to growth!
Gainsight is the AI-powered retention engine behind the world's most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight's applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role
We're looking for a full-time Associate Customer Solutions Consultant to join our Professional Services team reporting to the Associate Manager. This role is a hybrid role based out of our Hyderabad location.
In this role, you'll play a key role in helping Gainsight customers onboard, integrate, and achieve meaningful value from the platform by understanding their requirements, configuring solutions, and providing training and documentation. This is a great opportunity for someone who thrives in a customer-centric, fast-paced environment and enjoys working cross-functionally with teams like Customer Success, Product, and client project teams. The ideal candidate brings strong skills in solution configuration, customer communication, and proactive problem-solving.
What You'll Do
- Responsible for nurturing existing Gainsight customers to increase adoption and expansion via technical strategy.
- Work in tandem with the Customer Success team and drive technical initiatives to achieve customer outcomes
- Understand the customer pain points and provide solutions that help them achieve their business outcomes
- Proactively identify opportunities to improve customer satisfaction and engagement.
- Quickly establish rapport and positive relationship with client & stakeholders and manage expectations throughout the adoption phase of customers
- Maintain a deep understanding of Customer Success to be a trusted thought leader and advisor with your customers
- Guiding customers in providing best technical solutions and driving adoption of workflows deployed
- Follow internal processes to improve customer health, increase retention, and mitigate risk.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.
What We're Looking For
- Ideally 2 to 4 years of experience in customer-facing roles.
- Experience in working with complex, multi-divisional, multi-geographical customers.
- Strong in SQL & good communications skills.
- Impressive executive presence and communication abilities.
- Ability to create structure in ambiguous situations and design effective processes.
- Bias for action.
- Passion for technology and for being a part of a fast-growing SaaS company.
- Experience working with cross-functional teams (e.g. Support, Product, Engineering).
Why You'll Love It Here
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
- We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we're passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we'd love to hear from you.
Additional Information
We're committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact [Confidential Information]
.
If you're applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors. 
