Associate-Customer Service

1-3 years
200000 - 400000 INR
3 months ago 31 Applied
Job Description

Job Description

Associate in this role get to:
Consistently Deliver: Responsible for answering customer support calls for general queries related to Amazon products
Be the Expert: To provide a quality customer service & support via telephone to ensure that customer's issues or complaints are resolved in timely manner.
Manage administrative responsibilities: Resolving customer issues related to product delivery, Billing issues, Late delivery, Wrong product delivery
Take the lead: To bring resolution to escalated customer product and service issues in a friendly and efficient manner

Qualifications

Our most successful candidates will have:
Graduate Undergraduate
High School Certification or equivalent can be considered
0 to 2yr Customer Service experience
Worked in any customer service industry
Good interpersonal skills and team player
Must be self motivated, detail oriented, organized and flexible with the ability to learn client driven material
Excellent verbal communication skills
Target oriented with strong focus on meeting SLA Commitments
Eye for detail and accuracy

Flexible with 24*7 work shift

Infinites HR Services is a Young, Vibrant and Fast Growing Organization, with a Prime Objective of Providing Professional and Extra Value added services in terms of recruitment of Quality Manpower. We have been assisting in IT, BPO , KPO, LPO industry in recruitment of manpower from Executive to Senior manager Level. In ITes Industry , our Two long years of expertise ranges from Recruitment of Executives / Sr Executives / Trainers / Team
Leads / Managers and Vice Presidents. Apart from regular recruitment we also have great deal of expertise in Headhunting for Top/Middle Level or for Industry Specific Recruitment, hiring for Niche skills, Mass recruitment, Temporary/Contractual recruitment.

INFIN-ITES,is a premier end to end recruitment and HR outsourcing firm founded by group of young, experienced and dedicated team of seasoned professionals who have been in search for last 12 to 13 years. INFIN-ITES expertise lies in industry like IT & ITES.

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