Job Description
Job Description (Posting).
Sr Platform Engineer (Network Infrastructure)
Location: JACKSON, MI, US
Location:
The successful candidate will be expected to work in a hybrid status of reporting to office in Jackson, MI every Monday, Tuesday, and Thursday with home office flexibility on Wednesday and Friday.
Senior Platform Engineer (Network Infrastructure) Role
The Senior Platform Engineer Provides virtual and physical infrastructure evaluation, design, implementation, and 3rd Level technical support services to staff and customers on software systems by testing software and hardware products and maintaining associated documentation. They provide application Life Cycle management including software packaging and deployment services to meet business needs. The Senior Platform Engineer troubleshoots very difficult infrastructure problems which can involve other groups such as server, network, and Information Security. They utilize automation to remove wasted effort and improver user experience. The Senior Platform Engineer responds and follows-up on internal and external customer support problems.
Excellent communication skills both written and verbal
Proficient in Microsoft Office applications to perform End Point management services
Ability to analyze, organize, and prioritize work while meeting multiple deadlines
Technical skills to design, plan and implement highly Technical infrastructure and applications (virtual and physical) solutions
Expert troubleshooting skills: candidate should possess advanced troubleshooting abilities to quickly diagnose and resolve operational issues within the data network.
Comprehensive understanding of network protocols including SNMP, ARP, BGP, OSPF, ICMP, SSL/TLS, DHCP, DNS, SMTP, SSH, FTP, HTTP/S, TCP/IP, NAT.
Various scripting, programming languages and operating systems (tcl, python, Assembly, C, JavaScript, Node.js, Linux OS, etc.)
Industry and F5 Networks-targeted technologies i.e. Application Delivery Control, Application Access Control, SSL intercept/inspection, and Web Application Firewall Security
Experience with TCPDump, Wireshark and analyzing network traffic
Demonstrate a solid understanding of the OSI and TCP/IP network model (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Qualification
B-Tech
No. of Positions
1
Skill (Primary)
Data Center-Network Data-Network Data
Auto req ID
1428422BR
