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HCL Technologies Limited


HCL Technologies Limited


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4-9 Years
a month ago
35 Viewed
2 Applied

Job Description

Job Description (Posting).

Roles & Responsibilities:

Monitoring and troubleshooting of LAN / W- Good knowledge on DHCP / DNS and other networking protocols.
Monitor, troubleshoot, and escalate production problems affecting network infrastructure
Hands on experience on network monitoring tools like ITSM Remedy is desirable
Co-ordinating with Carriers and working on troubleshooting on WAN links. Escalating issues at carrier end and driving issues till resolution
Troubleshoot and resolve telco issues resolution to be driven by engineer
Troubleshoot, and escalate production problems affecting network infrastructure
Troubleshooting IPSEC,NAT,PAT,GRE

Required Skills

Good Communication skill required
Advanced understanding in configuring and troubleshooting Routing protocols like RIP, EIGRP, OSPF, ISIS and BGP
Knowledge of QOS and multicasting required
Should have experience in troubleshooting complex network issues
Experience in troubleshooting LAN technologies like VTP , STP
Understanding of Gateway redundancy protocols like HSRP, VRRP, GLBP
Complete Understating of Small scale routers and switches such as 2800 , 2900, 3750 , 3900, ASR, ISR
Should have understanding of GRE, IPsec, site to site VPN, DMVPN
Understanding of VSS.
Understanding and troubleshooting LAN wireless issues, WLC, IOS upgrade on routers and switches
Understanding and troubleshooting MPLS, Frame Relay
Hands on experience on network monitoring tools like ITSM Remedy etc
Hands on experience in Circuit testing required
Should have Hardware knowledge on devices like 7600,6500,Nexus Series, 3750 etc...
Ready to work in 24 7 environment.

Education & Experience:

Btech/Mtech qualified (favourable - IT, Computer Science, Electrical Engineering).
CCNA Routing & Switching (mandatory)
4 9 years of experience in a technical network engineering role
(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.



Skill (Primary)

Data Center-Network Data-Network Data

HCLTech is a global technology company, home to more than 221,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2023 totaled $12.9 billion. To learn how we can supercharge progress for you, visit

We have been named a Global Top Employer for 2023 and certified as a Top Employer in 25 countries by the Top Employers Institute across three regions, Asia Pacific, North America and Europe, for consistency in people practices across the globe. Of the 25 countries, HCLTech is ranked number one in 18 countries, including India. These accolades demonstrate our commitment to fostering a work environment with an innovative and a progressive work culture. To learn how we can supercharge progress for you, visit


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