ASSOCIATE CONSULTANT

3-5 years
3 months ago 2 Applied
Job Description

Job Description (Posting).

SCCM JOB DESCRIPTION Good Knowledge in designing, deploying, and troubleshooting an SCCM server infrastructure current branch. Knowledge of installation and configuration of SCCM central / CAS, Primary and Secondary Sites, WSUS / MDT Integration. Should have good knowledge in Windows Servers 2016,2019 2022, Active Directory and networking concepts. Should have good Knowledge in SCOM monitoring of SCCM servers and taking the health remediation actions based on SCOM Alerts. Patch Management of Physical and Virtual environments through WSUS/SCCM or SCUP (System Center Updates Publisher). Strong working knowledge of SQL Server and associated components and creating custom report using SQL Queries. Monitor SCCM server performance & health. Strong Knowledge on SCCM server log files. Perform SCCM application patching, versioning and development. Monitor SCCM server to server communications. Administer Client communications. Perform Site resets / Server application rebuilds. Ability to troubleshoot and provide level 3 support for all aspects of the Microsoft SCCM/SCCM product suite. Capacity planning of SCCM infrastructure. Continual monitoring of security. Build all core documents and procedures associated with all SCCM/SCCM product deployments. Knowledge on PowerShell cmdlets and scripting. Application Deployment Process with Good knowledge on Mass Software Distribution, software Updates management. Trouble Shooting on SCCM/Config Mgr. Distribution failures and Validating Packaged Applications for Deployment Readiness. SCCM 2007 Reporting and Custom Reporting for Deployment. Hands on experience in executing Incident, Problem and change management process
To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
To provide support for on call escalations or L3 level support and doing incident and problem management
Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives
To adhere to quality standards, regulatory requirements and company policies.
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.

Qualification

B-Tech

Skill (Primary)

Tools and Standards (ERS)-Endpoint Management-SCCM/SMS

HCLTech is a global technology company, home to more than 221,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2023 totaled $12.9 billion. To learn how we can supercharge progress for you, visit hcltech.com.

We have been named a Global Top Employer for 2023 and certified as a Top Employer in 25 countries by the Top Employers Institute across three regions, Asia Pacific, North America and Europe, for consistency in people practices across the globe. Of the 25 countries, HCLTech is ranked number one in 18 countries, including India. These accolades demonstrate our commitment to fostering a work environment with an innovative and a progressive work culture. To learn how we can supercharge progress for you, visit hcltech.com

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