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Associate, Client Services

Cactus Communications Private Limited


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1-6 Years
2 months ago
49 Viewed
1 Applied

Job Description

Associate, Client Services

The Client Services team is looking out for an Associate, Client Services who will be reponsible for

  • Responding to client queries and service quotation requests from our Japan client base
  • Working with your team members to monitor and achieve the targets towards client conversion rate, influencing repeat customers, etc.
  • Communicating effectively with clients to build strong working relationships, to understand each client's needs, and to provide service options/guidance for their unique requirements.
  • Coordinating with various teams within the organization to ensure that our clients get the best possible service experience.
  • Identifying market trends and providing inputs for website/service positioning improvements to the marketing team.
  • Identifying areas of improvements in services/processes and systems.
  • Contributing to the market growth by influencing necessary and relevant changes.
  • Undertaking additional tasks/projects/initiatives that contribute to the team/organization/market growth

You fit the bill if you have

  • Graduate or postgraduate degree
  • A minimum of 1 year experience (preferably in sales or client services)
  • Excellent written English skills
  • Excellent multitasking skills
  • Willing to work in shifts
  • Ability to adapt to changing business requirements and trends

Location: Andheri (West), Mumbai

Shift timing: 5 day work week with Sunday as fixed off and another off during the week. It will be a 9 hours work shift and the shift timings are below:

  • 06:30- 15:30 IST
  • 11:30- 20:30 IST
Selection process: The selection process requires you to take a test followed by 3 rounds of interview.
To apply, you can send in your resume to [Confidential Information] or call on +9122 67148888

Cactus Communications Pvt. Ltd.
Cactus Communications is a leading provider of scientific communication services to more than 60,000 clients across 116 countries. In line with its mission—to enable growth through effective communication—CACTUS offers specialist academic editing, medical communications, publication support, transcription, translation, and training services to individuals and corporations across sectors such as academia, publishing, and pharmaceuticals.

Combining the rich experience of a multi-national, multi-functional team; the peerless capabilities of over 1400 language and business professionals; and ingenious technological innovation, CACTUS helps researchers, journals, universities, and corporations achieve their publication goals. The CACTUS culture is an eclectic yet inclusive one, where people from different countries and professional backgrounds come together to form a global team that pursues excellence, prizes integrity, and works as a unified client-focused organization.

United States | Japan | Brazil | India | South Korea | Taiwan | China

Awards and Recognition

*2014: Ranked 1st in the Professional Services category and as India’s 10th best workplace overall in the Great Place to Work Institute survey (Ranked among top 20 from 2011- 2013)

*2010: Red Herring Global 100 Award, for innovation in business

*2008: Featured among the Top 15 Exciting Emerging Companies 2008, in a NASSCOM survey


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