Associate/Assistant Manager - Control Tower Operations

Who We Are and What We Do

Join the dynamic team at Popular Essentials Inc. and be part of an extraordinary journey to reach a billion Indians! Our mission is simple yet fabulous: to serve consumers with nothing but the very best in staples of the highest quality.

Led by founders Asgar Ali and Mohammed Ashfak, and backed by the HALT Groupwhose rich legacy spans over 100 yearswe strive to stay true to the brand's ethos and, more importantly, to live up to the trust with which you've made us a part of your lives all these years.

Our range of products is sold under the Popular House of Brands. We've received immense customer love across the length and breadth of India and are available across multiple channels, including our native website, Amazon, Swiggy, Blinkit, Zepto, Jumbotail, Big Basket, MilkBasket, and more.

Location: Bangalore

Department: Online Sales & Operations

Reports To: Director, Ecommerce

Work Days: Monday to Saturday

As an Associate/Assistant Manager - Control Tower Operations at Popular Foods Co., you will play a crucial role in supporting the execution of our e-commerce operations across marketplaces, e-grocery, and quick commerce platforms. You will work closely with the Assistant Manager Key Accounts to ensure smooth day-to-day operations, accurate reporting, and high service levels across platforms.

• Manage day-to-day order processing, PO tracking, and supply coordination with the internal supply chain team.
• Maintain daily trackers for Fill Rate, OTIF, ASN, GRN, cancellations, rejections, and platform stock levels.
• Compile, clean, and analyze platform data for reporting to management.
• Ensure pricing, visibility, and content hygiene across platforms.

• Track platform inventory and coordinate timely replenishments to avoid stockouts.
• Support smooth order fulfillment by liaising with warehouses, last-mile partners, and category teams.
• Flag and follow up on urgent escalations (expiry issues, GRN delays, PO rejections).

• Maintain account health metrics, including seller score, late dispatch %, RTO %, and cancellations.
• Prepare daily/weekly MIS dashboards and business reports for internal stakeholders.
• Reconcile returns and assist in dispute resolution and claims filing.

• Conduct regular competition benchmarking on pricing, visibility, assortment, and promotions.
• Share insights on trends and consumer feedback for continuous improvement.

• Coordinate with category, finance, marketing, and supply chain teams to align on operational goals.
• Support in promotional execution, event participation, and content alignment with platform teams.
• Requirements Experience: 12 years in e-commerce, FMCG, retail, or operations preferred (internships acceptable).
• Education:Bachelor's or Master's degree in any field.
• Strong analytical and Excel/Google Sheets skills (pivot tables, advanced formulas like query, import range, index match, array etc).
• Detail-oriented, process-driven, and comfortable handling large datasets.
• Ability to work cross-functionally and manage multiple tasks in a fast-paced environment.
• A self-starter with a hunger to grow in the e-commerce and FMCG space.

What You'll Get

• Fast-paced career growth in the FMCG start-up ecosystem.
• Mentorship from senior leaders and hands-on exposure to the e-commerce value chain.
• Opportunity to contribute to the strategic growth of Popular Foods digital presence.
• Work with a dynamic, passionate, and high-performance t