Assistant Sales Manager

Job Title: Front Desk Executive

Department: Sales

Working Days: 6 Days a Week

Working Hours: 11:00 am to 8 .00 pm

Role Overview:

The Assistant Sales Manager supports overall sales growth by converting leads, managing client relations, and overseeing front desk operations to ensure a premium client experience.

• Counsel clients on aesthetic treatments, packages, and services.
• Convert walk-ins, leads, and enquiries into confirmed appointments and procedures.
• Achieve monthly sales and revenue targets set by management.
• Conduct timely follow-ups for pending clients, missed appointments, and repeat clients.
• Maintain updated sales tracking sheets, CRM entries, and daily sales reports.

• Welcome clients warmly and manage check-in/check-out smoothly.
• Schedule appointments and manage the doctor/therapist calendar efficiently.
• Handle billing, invoices, payment entries, and receipt issuance.
• Maintain client records, consent forms, and ensure proper documentation.
• Manage clinic communication channels: calls, WhatsApp, emails, and walk-ins.
• Ensure the reception area is clean, organised, and client-friendly at all times.

• Provide personalised assistance and ensure a high-quality service experience.
• Address client questions and concerns professionally.
• Support client retention, follow-ups, and feedback processes.

• Coordinate with doctors, therapists, and staff for smooth client flow.
• Assist with daily reports: footfall, sales, conversions, and collections.
• Support basic inventory checks for front desk materials and forms.
• Ensure compliance with clinic protocols and client service standards.

• 13 years experience in sales/front desk in the aesthetic, beauty, or healthcare industry.
• Strong communication, sales closing, and customer service skills.
• Good knowledge of aesthetic treatments (training will be provided).
• Proficiency in MS Office, CRM, and handling client communication.