Assistant Manager - Sales

Role & responsibilities:

• Provide support in responding to direct and indirect enquiries
• Prepare order quotations for both standard and non-standard products
• Provide detailed commercial offers, including price, payment terms, quantity, delivery terms, and scheduling
• Communicate constantly with customer to give periodic order status
• Coordinate with Manufacturing teams on feasibility reviews and risk analyses for new products/revised specifications
• Engage with customers in case of issues / complaints to resolve them within timelines and escalate any major issues internally
• Conduct planning and monitoring of dispatches and book debts
• Gather customer feedback and and highlight improvement areas internally
• Release sale orders in SAP according to customer schedules
• Issue delivery order, check invoicing and release invoice to customer, monitor incoming payments including advance payment or after dispatch
• Collate data and prepare MIS reports
• Coordinate with internal teams including manufacturing, quality and planning to ensure completion of orders within required timelines
• Prepare and maintain required export documentation
• Coordinate with transporters and internal teams to ensure availability of appropriate containers for material