Assistant Manager Sales & Coordination

About Furlenco :

Furlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor with a basket of access to rent, buy, sell and buy back.

All of our furniture is designed in-house by experts. We don't just give furniture. We provide decor, accessories and appliances as well. We have launched our first ever offline stores so that one can furnish their entire home, room or corner without traversing multiple stores or websites !

Role Overview :

We are looking for a proactive and detail-oriented Assistant Manager – Sales & Coordination to support our growing B2B business. This role will act as the operational backbone of the sales function, owning inbound lead management, SME account closures, and end-to-end coordination across internal teams.

This is an opportunity to be part of a new and evolving B2B vertical, where the incumbent will

contribute to building processes and systems from the ground up, including CRM integration.

Key Responsibilities :

1. Inbound Lead Management

Manage and respond to inbound leads

Ensure quick first response within defined SLAs

Qualify leads and maintain consistent follow-ups to drive conversion

Track and update lead status systematically

2. SME Account Ownership

Independently manage SME accounts

Handle multiple deal cycles simultaneously

Build relationships for repeat business and renewals

Ensure high responsiveness and faster turnaround

3. Pre-Sales Coordination

Prepare, review, and refine client quotations

Handle multiple iterations and client-specific requirements

Coordinate internally for pricing, product configurations, and feasibility

Support closure through timely follow-ups

4. Order Processing & Execution

Create SKUs and ensure system readiness

Coordinate with:

Sourcing team for procurement

Category team for product listings and stock allocation

Operations team for delivery/pick up scheduling

Track production timelines and highlight delays

Punch orders into the system with high accuracy

Monitor order lifecycle until completion

5. Cross-Functional Coordination

Act as the central point of coordination between Sales, Category, Sourcing, and Operations

Manage dependencies arising from shared/dynamic inventory systems

Ensure alignment on timelines and availability

Proactively resolve bottlenecks

6. Client Communication

Handle client interactions over phone and email

Manage requirement discussions, follow-ups, and updates

Ensure a professional and responsive communication experience

7. Data Management & Reporting

Track client subscriptions and renewals

Support periodic business reporting and forecasting

Own data accuracy and reporting across the sales lifecycle

Maintain structured records of quotes, orders, and sales performance

8. CRM & Process Development

Work closely with internal teams to build and integrate B2B requirements into the CRM system

Help define workflows for lead management, order tracking, and reporting

Contribute to building scalable processes for the B2B business

Candidate Profile :

Experience

2–5 years of experience in:

Sales Coordination / Sales Operations / Inside Sales / B2B Sales

Experience in B2B businesses preferred

Exposure to furniture/interiors/rental industry is a plus

Skills & Competencies

Strong experience handling clients over phone and email

Excellent communication skills.

Additional local language(s) preferred

Strong organizational and multitasking skills

High attention to detail and ownership mindset

Ability to work in a fast-paced, cross-functional environment