Assistant Manager, Outsourcing Governance

4 Applied
Job Description



Role Responsibilities
Empanelment of Referrer


  1. To ensure Due Diligence completed as per the Referrer guidelines to empanel the Referrer.

  2. To ensure that the Referrer all positive checks are completed.

  3. To ensure Referrer Register is updated on timely Basis i.e. Referrer Personal Details---Email, Contact Number, Address, Referrer Pay-Out.

  4. Ensure to send Welcome Letter to Referrer once empanelment.

  5. To work towards better TAT for Referrer empanelment.


Renewal of Referrer

  1. To ensure Due Diligence completed as per the Referrer guidelines to renew the Referrer.

  2. To ensure that the Referrer all positive checks are completed.

  3. To ensure that all the documentation is completed prior to expiry of the Referrer agreement.

  4. To ensure Referrer Register is updated on timely Basis i.e. Referrer Personal Details---Email, Contact Number, Address, Referrer Pay-Out.

  5. Ensure to send Renewal Letter to Referrer once renewed.

  6. To work towards better TAT for Referrer renewal.


Referrer Termination

  1. To ensure after receiving confirmation mail from Business, Termination notice sent to Referrer for non- adherence of process.

  2. To ensure Referrer is terminated within 14 days of notice sent to Referrer

  3. To ensure Deletion of Referrer Code in all System

  4. Ensure to send termination Letter to Referrer once terminated from system.


Pay-Out MIS

  1. Ensure to provide Pay-Out confirmation on disbursal mis for all product i.e. Personal Loan, Mortgage & Business Loan.

  2. Ensure to check that all leads are received from correct referrer from LMS dump .

  3. To ensure that the check is performed for ascertaining the payment made to the right Referrer for the cases referred.

  4. Make ensure to provide accurate Pay-Out confirmation on disbursal mis for all products.

  5. Make ensure to check that all leads are received from correct referrer from his registered email id.

  6. Make ensure that the check is performed for ascertaining the payment made to the right Referrer for the cases referred.


Call Back to Customer

  1. Ensure 5% of cases per month, the customers will be called to reconfirm of the loan cases sourced through Referrers and check is to record the voice of the customers.

  2. Ensure Calls will be made to the customers within 60 days post receiving the MIS from GBS for the disbursed cases sourced through Referrers 'Customer Call Script'.

  3. Ensure that samples are selected in such a way that maximum products and locations are covered from all regions

  4. Ensure results of the call to be captured and in case of any specific risk finding the same will be presented in RCBORF.

  5. Ensure that Referrer's are not involved in sales and fulfilment activity and end to end sales as well as fulfilment is done by SCB staff.


Training Complete Team alignment

  1. Ensure adequate knowledge is provided to the business for full compliance with the group / country referrer policy.

  2. Learning series to be prepared in compliance with applicable Process.

  3. Ensure learning series are well imparted and there are no process lapses on Referrer Process.

  4. Zero gaps /lapses in process change.


Embedding principles of CASG ORF in sales process

  1. Ensure full compliance with the group / country referrer policy.

  2. Ensure full state of readiness to face surprise audits.

  3. To drive the compliance culture down the line.

  4. To adhere to the Gifts and Entertainment Policy.


Regulatory & Business Conduct
Take personal responsibility for understanding the risk and compliance requirements of my role. Understand and comply with applicable laws and regulations, the Groups policies, procedures and the Group Code of Conduct. Effectively identify, escalate, mitigate and resolve risk and compliance matters. Contribute to a culture in which all stakeholders feel safe to raise concerns and where risk and compliance matters are addressed, and misconduct appropriately dealt with.

  • Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct

  • Timely completion of all mandatory risk and compliance training, including e-learning by the set deadlines%5C%5C

  • Proactive identification and reporting of risks and concerns

  • Mitigation of risks and resolution of issues in a timely manner including developing suitable controls and measuring their effectiveness

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the business unit / team] to achieve the outcomes set out in the Bank&rsquos Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime ComplianceThe Right Environment.] .

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.


Our Ideal Candidate

  • Graduate with at least five years in the Banking Industry.

  • An MBA from a reputed Institute will be an added advantage.


About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

  • In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

  • Flexible working options based around home and office locations, with flexible working patterns

  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

  • Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.


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Standard Chartered plc is a multinational bank with operations in consumer, corporate and institutional banking, and treasury services. Despite its UK base, it does not conduct retail banking in the UK, and around 90% of its profits come from Asia, Africa, and the Middle East.

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