Assistant Manager - Network Operations & Support

Tata Communications Limited

Pune, India

4-7 Years

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Posted 11 hours ago
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Job Description

Role Summary

The Transmission TAC Engineer is responsible for managing day-to-day network operations and maintenance across Transmission and IP networks. The role involves advanced technical troubleshooting, handling complex incidents, coordinating with OEMs, and ensuring high network availability and performance.

Key Responsibilities

Manage and support 24x7 network operations for Transmission and IP networks.
Perform deep technical troubleshooting on complex issues related to:
- DWDM (Dense Wavelength Division Multiplexing)
- OTN (Optical Transport Network)
- Subsea transmission systems
- IP Routing & Switching environments
Act as the primary escalation point within the Transmission TAC for critical issues.
Handle OEM/vendor coordination for issue resolution, including:
- Fault analysis
- Bug identification and tracking
- Software patching and upgrades
Manage RMA (Return Material Authorization) processes for faulty hardware replacement.
Analyze recurring issues and drive root cause analysis (RCA) and preventive actions.
Work closely with cross-functional teams (IP, NOC, Field Operations) for end-to-end resolution.
Maintain accurate documentation of incidents, solutions, and network changes.
Support network optimization and performance improvement initiatives.

Technical Skills & Expertise

Strong hands-on experience in:
- DWDM, OTN, Subsea networks
- IP/MPLS, routing & switching fundamentals
Exposure/experience with OEM platforms:
- Ciena MCP (Manage, Control and Plan)
- Infinera
- Tejas Networks
Knowledge of DCN (Data Communication Network) concepts
Familiarity with network monitoring tools and alarm handling systems

Behavioral & Functional Skills

Excellent analytical and troubleshooting skills
Strong communication and stakeholder management abilities
Ability to work under pressure and manage critical outages
Proactive approach to issue resolution and continuous improvement

Work Conditions

Flexible to work in shift-based environment (24x7 TAC operations)
Willingness to provide on-call / night support as per business requirements

Minimum Qualifications & Experience

Graduation with 4-7 years of relevant experience

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About Company

Tata Communications LimitedJob Source: jobs.tatacommunications.com

Tata Communications is a digital ecosystem enabler that powers today&#8217;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217;s internet routes and connects businesses to 60% of the world&#8217;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216;Secure Connected Digital Experience&#8217; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 148861009

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