Job Description :
Conducting Morning Meeting as per the guidelines from CO (N) at sharp 9.00 AM.
Discussion of Circulars/IOMs issued by CO(N).
Submitting Daily Work Plan to Regional Manager as per the guidelines.
Conducting morning team meeting to review & appreciate the team for target achievement in each Products.
Collection of Daily work Plan from all Branch staff and prioritize & allocate works among Staff.
Review/Compliance the Customer Complaints if any.
Recommendation and sanctioning of of ACR, Pending leave & other employee request of employees
Branch Manager to tally the gold loan packets at the day end as per the process laid down at organization.
Responsible for planning & conducting weekly marketing activity for increasing footfall in the branch.
Responsible for Target allocation of all Products to the Branch staff well in time
Review of NPA Recovery/Auction identified accounts and ensuring meeting two NPA customers daily.
Ensuring meeting at least two HNI customer everyday morning/evening so as to promote company new products & offerings.
Monitoring office activity, including number of transactions, loan volume, sales volume etc.
Maintenance of Important registers/documents/KYC in branches to ensure AUDIT & Statutory compliance
Ensuring systems & procedures for all daily activities in all dealings as per the guidelines of audit & CO (North).
Review of Spurious/Less purity/Fraud/Dacoity/Packet-Item Missing/Police Seizure/ Insurance claim cases.
Review the Progress of Legal cases pending if any.
Ensuring Safe Custody of Valuables & Surveillance over Branch transactions.
Identify the training needs of the staffs and ensuring the commencement of same.
Branch Manager to conduct the Quarterly Physical Verification of packets and submission of the Managers Certificate.
Daily evening Reporting to Regional manager regarding achievement of the daily activity.
Maintaining & Supervising of IT infrastructure/security measures/PC/Printer/CCTV/Alarm
Systems/biometric/UPS/Broadband in the branch.
Ensuring effective utilization of HRMS/FAMS/CRM/CBS.
Ensuring upkeep of the branch and maintaining glow signs & other marketing collateral.
Proper record and track of IOMs, rent agreements, renewal dues, tax details, statutory & compliance, TDS & guard payments.