Assistant Manager

99 Applied
Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. Now, we&rsquore calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.

Transformation happens here. Come, be a part of our exciting journey!

Are you the one we are looking for

Inviting applications for the role of Assistant Manager


  • Review Business Requirements / SRS

  • Participate in user stores creation

  • Liaise with BA / TA for requirements related questions

  • Develop solution as per requirements

  • Perform Unit testing, fix defects identified in Unit testing

  • Administration / Configuration / Development of HR Service Requests.

  • UI Actions / UI policy / Access Control Lists, etc.

  • Writing various Server-side scripts using Script Includes.

  • Use ACLs for controlling the security mechanism in Service Now

  • Understanding and debugging of system logs

  • Ensure smooth API ServiceNow Integration with external tools

Qualifications we seek in you!

Minimum Qualifications

  • IT Graduate

  • Prior working experience with ServiceNow

  • ITIL V3 Foundation Certified

  • ServiceNow Admin / Dev Certified

  • Knowledge of TFS / Jira / Rally Etc.

  • Preforming as a scrum master (follow up tasks and mentorship other Developer in the team)

  • Knowledge in ServiceNow Deployment process

  • Must be able to work as part of a team with minimal day-to-day supervision

  • Good crisis management skills.

  • Fluent in spoken and written English

  • Ability to travel to customer sites in Europe & America

  • Ability to align working hours when needed to customers abroad

  • Good customer facing skills including running workshops and presentation skills

  • Relevant work experience as an IT developer

  • Relevant work experience in Develop, Design ServiceNow solutions -in a variety of modules (ITSM, GRC, VRM, HRSD, CMDB, ITOM, etc.)

  • B.E / MCA / Relevant degree and ITIL framework exposure

  • Coding experience in ServiceNow scripting / JavaScript / REST / Webservices / Angular JS etc.

  • Experience in ServiceNow Application maintenance including version upgrades.

Preferred qualifications

  • Implementation Specialist certifications are preferred

  • Good management, analytic, problem solving & interpersonal skills

  • Self-motivated, Positive outlook & result oriented

  • Effective communication skills

  • Good knowledge of available IT systems/tools and always keep up to date with new developments within the IT industry

  • Postgraduate in IT

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .

Job Source:

Genpact is an American professional services firm legally domiciled in Bermuda with its headquarters in New York City, New York. The company currently employs more than 100,000 people and provides services to clients in over 30 countries worldwide

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