With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. Now, we&rsquore calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.
Transformation happens here. Come, be a part of our exciting journey!
Are you the one we are looking for
Inviting applications for the role of Assistant Manager
Review Business Requirements / SRS
Participate in user stores creation
Liaise with BA / TA for requirements related questions
Develop solution as per requirements
Perform Unit testing, fix defects identified in Unit testing
Administration / Configuration / Development of HR Service Requests.
UI Actions / UI policy / Access Control Lists, etc.
Writing various Server-side scripts using Script Includes.
Use ACLs for controlling the security mechanism in Service Now
Understanding and debugging of system logs
Ensure smooth API ServiceNow Integration with external tools
Qualifications we seek in you!
Prior working experience with ServiceNow
ITIL V3 Foundation Certified
ServiceNow Admin / Dev Certified
Knowledge of TFS / Jira / Rally Etc.
Preforming as a scrum master (follow up tasks and mentorship other Developer in the team)
Knowledge in ServiceNow Deployment process
Must be able to work as part of a team with minimal day-to-day supervision
Good crisis management skills.
Fluent in spoken and written English
Ability to travel to customer sites in Europe & America
Ability to align working hours when needed to customers abroad
Good customer facing skills including running workshops and presentation skills
Relevant work experience as an IT developer
Relevant work experience in Develop, Design ServiceNow solutions -in a variety of modules (ITSM, GRC, VRM, HRSD, CMDB, ITOM, etc.)
B.E / MCA / Relevant degree and ITIL framework exposure
Experience in ServiceNow Application maintenance including version upgrades.
Implementation Specialist certifications are preferred
Good management, analytic, problem solving & interpersonal skills
Self-motivated, Positive outlook & result oriented
Effective communication skills
Good knowledge of available IT systems/tools and always keep up to date with new developments within the IT industry
Postgraduate in IT
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .