Primary Role & Responsibility
Minimum Qualification and Experience | Job Summary: This position requires in depth knowledge of PO and Non PO invoice processing, supplier setup, Supplier query management, T&E. The role requires good knowledge of MS excel & analytical skills. Key Accountabilities: - Supervise staff of payable specialist along with overall responsibility for operational deliverables and experience of managing a team size of 6-8 members.
- Stakeholder management experience and able to identify opportunities in the process where there are gaps
- The job includes processing of invoices. Follow-up with account owners for determining action plan & closure of open items
- To work with associates / Sr associates, for the purpose of up-skilling them on process-related updates, coaching, mentoring & providing assistance and support when required
- Experienced in Expense analysis and booking accrual journal entries as required
- Monitor performance of direct reportees. Provide prompt and objective coaching in accomplishing goals
- Subject Matter Expert, for the purpose of handling process related issues, queries, and escalated transactions
- Assure effective communication is maintained within the department and externally.
- To work with Managers for the purpose of reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performance
- Conduct performance reviews and active involvement in employee development strategies.
- Focus on team productivity, efficiency & accuracy improvements
- Driving quality initiatives in the process to attain measurable positive results
- Create reports on a daily, weekly & monthly basis for performance review with the onshore team
- Conduct quality audits from a sample of transactions
- On-board any new team member & complete training
- Hold regular feedback & coaching sessions with the team
- Building SOP & Process map preparation skills within team to have strong documentation
- Focus on Customer Satisfaction, rapport building, effective communication, and timely resolution of Customer concerns
- Achieving key targets for the process in line with the SLA (Service level Agreement)/KPIs (Key Performance Indicators)
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- Bachelor's degree in Accounting or MBA Finance
- Preferred relevant experience with 6-8 years of experience
- Data analytics, application management and project support experience in insurance
- Good interpersonal skills and ability to coordinate and collaborate with multiple stakeholders
- Ability to multitask and handle adverse situations in a professional and calm manner
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