Location Name: Pune - Wakdewadi
Job Purpose
To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels – 2W/3W across all payment buckets, aiming to reduce outstanding amounts.
Duties And Responsibilities
- Managing Collection Targets
- Ensure adherence to collection schedules.
- Attain EMI and penalty collection objectives.
- Reposition vehicles in cases of defaults.
- Close cases by securing settlement amounts.
- Explore diverse customer communication approaches for effective recovery.
- Vendor Management
- Appoint collection agencies.
- Strategize and allocate tasks to agencies.
- Conduct on-site checks to validate procedural adherence.
- Ensure prompt payment deposits by Field Officers (FOS).
- Guarantee timely payments to vendors as per the schedule.
- Conduct training sessions for agents working with vendors.
- Executing Recovery Procedures
- Initiate customer calls for debt recovery.
- Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions.
- Gather customer feedback to improve the collection process.
- Conduct training sessions to enhance the team's collection skills.
- Stakeholder Management
- Conduct regular stakeholder reviews.
- Align stakeholders with the collection strategy.
- Realign case priorities based on defined deliverables and objectives.
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- Team Management
- Participate in recruitment process to identify right talent for various roles in the team
- Identify high potential talent and provide opportunity to groom them for future roles
- Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success.
- Set clear targets, train & motivate the team, and foster a positive and collaborative work environment.
Key Decisions / Dimensions
Following Decisions Are Taken By The Role
Major Challenges
- Managing assertive customers in default
- Dealing with deliberate defaulters
- Sustaining a high team morale
Required Qualifications And Experience
- Qualifications
- Graduate in any stream
- Key skills required
- Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers
- Experience of managing a team is required
- Communication Skills & Stakeholder Management
- Good knowledge and connect with legal entities
- Leadership qualities
- Result Oriented Mindset
- Good team player
- Motivation skills
