About CREW
CREW is a premium personal assistant service designed to save customers time, money, and effort. Tailored to meet the demands of busy professionals, CREW offers a comprehensive range of services to simplify their lives and enhance their experiences:
- For travel, we handle everything from flight bookings and visa assistance to tailored itineraries and exclusive accommodations.
- Dining services include securing reservations at top restaurants, organizing private dining experiences, and curating menus for special occasions.
- Our gifting solutions ensure thoughtful presents for any event, from sourcing unique items to arranging personalized packaging and delivery.
- CREW also simplifies mobility by coordinating chauffeurs, vehicle rentals, or transport solutions.
We're looking for a detail-strong, insight-led Assistant Manager to help scale our gifting business. This is a taste-first role: you'll curate with instinct, back it with data, and shape a catalogue that feels fresh, relevant, and delightful. You'll expand the assortment, track product performance, build strong vendor relationships, and ensure every addition feels intentional and user-centric.
What you'll do
- Identify gaps and discover products that match user needs, market trends, and our brand sensibility
- Onboard high-quality vendors and build dependable, long-term partnerships
- Analyse data to spot trends, optimise performance, and guide smarter decisions
- Work closely with partnerships, operations, and content teams to improve conversion and launch new products seamlessly
- Keep the catalogue sharp: accuracy, QC, category health, and smooth go-lives
- Constantly refresh the assortment with a curator's eye: balancing taste, utility, and demand
What you bring
- A sharp eye for detail and a natural sense of what good looks like
- Strong curatorial instinct: you understand user motivations, gifting occasions, and what will
resonate
- Ability to work fast, adapt to new systems, and manage multiple stakeholders
- Prior experience in category management, merchandising, or e-commerce is a plus
Why This Role Matters
You will be the driving force behind Crew's gifting front-end experience. Your leadership will ensure every user interaction is seamless, every delivery is on time, and every gift recommendation is thoughtful, premium, and perfectly executed. By building strong processes and integrating AI into operations, you will help Crew scale faster and more efficiently while maintaining an exceptional standard of service.
