Job Description
Job type Full time
Reporting Manager Account Manager/Lead
No of staff managed FM Staff & Engineering Staff & Transport (dotted line)
JOB PROFILE (E - Essential)
Qualification (E) Any Graduation (MBA Preferred)
Overall Experience 6 8 years
Industry Type FM Services, IT, Hotel
Industry Experience 5 years
Technical Skills (E) MS Office & Mail Communication,
Generic Skills (E) Communication, Leadership, Interpersonal
To ensure FM staff provides timely reports to the management and adhere to agreed SLA & KPI To ensure FM and vendors staff tracks the completion of the scheduled work. To ensure accident or crises management is addressed immediately. To act as a single point of contact for the designated facility for all FM escalations. To ensure all reports, checklist, statutory compliance (Building & Vendor) is adhered at all times. To ensure accuracy of the data, analyze the FM costing and highlight the management accordingly. To assist during audit process and provide audit report with proper justification wherever required. To ensure proper deductions and penalties are reviewed periodically & action taken accordingly. To oversee and manage the capital & operational budgets. To ensure facility upkeep is maintained in all areas Housekeeping, Security, Cafeteria, Front office, Helpdesk, Mail Room, and BMS. Engineering, Events, Client Visits & other areas of operations as defined in the scope document. Understand and work for 52 weeks planned scheduled and coordinate with Chief engineer for engineering related activities. To ensure vendor performance management is done on a monthly basis. To ensure monthly invoicing is done on time as per agreed timelines and taken signoff from respective Accenture leads. To assist operations manager and Accenture leads in all F&S related internal audits and business specific external audits. To ensure support to Accenture management in ISO certifications by training and implementing ISO down the line. Monitoring & Analyze shared services call for closure on periodical basis. Ensure OLA data are entered in the tool by self and team members as required. Coordinate with site transport manager in team's performance management. Timely completion of R&M related work. To ensure 100% uptime of all equipments present in the facility. Monitor & manage R&M budget. Follow up with TPV for on time invoice verification & submission. Mange the pest control activities in the facility.
Management Responsibilities
Provide leadership to the facilities management team. Demonstrate leadership & responsiveness and creativity. Understand the FM scope and in consultations with JLL City Manager or facility manager develop specific processes & procedures to reduce cost & improve client satisfaction. Accomplish at least 95% Key Performance Indicators as agreed with Accenture. Coordinate with City Manager / Operations Manager on the goal setting, performance reviews, and career development plan, HR related issues for facilities management team. Assist City Manager in developing & implementing the facilities management account plan for the facility. Identify training needs for all subordinates. Nominate team members (Facilities & Engg.) for training conducted internally and JLL corporate team. Conduct 2 CEM (Critical Environment Management) Audit in a year for other facilities. Participate and motivate in process improvement initiatives. Participate in CIWG.
On time reporting of incidents in the facility.
