Company Description Enviropol Engineers Pvt. Ltd., founded in 2003, is a leading Indian engineering company focused on air pollution control and biomass drying solutions. Headquartered in Noida with additional facilities in Greater Noida and Pune, the company has delivered over 500 projects across more than 30 countries for prominent industrial clients. Enviropol's portfolio includes advanced Wet Scrubbers, Electrostatic Precipitators, Bag Filters, Wet ESPs, and Hybrid Biomass Dryers that help industries meet global emission norms while improving efficiency. Supported by experienced technocrats and in-house manufacturing using tools such as 3D modeling and CNC fabrication, Enviropol drives clean air, energy savings, and emission reduction. The organization is guided by core values of Integrity, Excellence, and Collaboration, emphasizing a WIN-WIN-WIN approach for clients, partners, and employees.
Role Description The Customer Relationship Executive is a full-time, on-site role based in Noida. This position is responsible for building and maintaining strong relationships with clients, ensuring timely communication, and responding to inquiries and concerns with professionalism and empathy. The role involves coordinating with internal teams to address customer requirements, tracking service delivery, and following up to ensure high levels of satisfaction. The executive will support pre- and post-sales activities, prepare client reports, document interactions, and identify opportunities to enhance customer experience. Regular interaction with key accounts, participation in review meetings, and proactive issue resolution are central to the day-to-day responsibilities.
Qualifications
- Candidates should possess skills in Customer Satisfaction and Customer Service to effectively manage client expectations and resolve issues.
- Candidates should possess skills in Business Relationship Management and Client Relations to nurture long-term partnerships and support key accounts.
- Candidates should possess strong Communication skills, including clear verbal and written communication and active listening.
- Relevant experience in customer-facing roles within engineering, industrial solutions, or related sectors is preferred.
- Ability to work collaboratively with technical and sales teams, with strong organizational and time-management skills.
- Comfort with CRM tools, basic MS Office applications, and preparing reports and presentations.
- Bachelor's degree in Business, Engineering, or a related field, or equivalent practical experience.
