Company Description Kent RO Systems Ltd. is a healthcare products company dedicated to making the world a healthier place through high-quality solutions that purify water, air, and food. The organization, certified under ISO 9001:2008, pioneered Reverse Osmosis (RO) technology in India and has become a market leader in advanced RO water purifiers, air purifiers, vegetable purifiers, and water softeners. Its products carry respected certifications such as CE, NSF, and the WQA Gold Seal, and the company has received multiple awards for quality and eco-innovation. With a strong focus on improving everyday health, Kent RO Systems Ltd. serves a large, growing base of satisfied customers across the globe. Joining the company means contributing to a mission-driven organization where healthcare innovation and customer wellbeing are central to business decisions.
Role Description The Area Service Manager is a full-time, on-site role based in Trivandrum, responsible for overseeing service operations and customer support within the assigned territory. This role involves managing service teams and technicians, planning and monitoring daily field activities, and ensuring timely installation, repair, and maintenance of Kent products. The Area Service Manager will track service performance metrics, handle escalations, and implement process improvements to enhance customer satisfaction and service quality. Daily responsibilities include coordination with sales and logistics teams, maintaining adequate spare parts and inventory, and ensuring compliance with company policies and safety standards. The role also includes training and mentoring service staff, preparing regular reports on service performance, and supporting service-related initiatives and campaigns in the region.
Qualifications
- Strong service operations and field management skills, including team supervision, territory planning, and performance tracking.
- Customer service and relationship management skills, with the ability to resolve escalations and maintain high satisfaction levels.
- Technical aptitude for installation, maintenance, and troubleshooting of consumer appliances or healthcare products.
- Organizational, reporting, and basic analytical skills to manage inventories, document activities, and interpret service metrics.
- Excellent communication and interpersonal skills, with the ability to coordinate effectively across service, sales, and logistics teams.
- Bachelor's degree or diploma in engineering, technology, or a related field; prior experience in after-sales service or field operations is preferred.
- Comfort working on-site in Trivandrum, with willingness to travel within the assigned territory as required.
- Proficiency with common office and service management software; experience in consumer durables or water treatment domain is an advantage.
