Area Service Incharge

• Establish and maintain the smooth functioning and upkeep of service centers.
• Liaise with store managers and sales teams to ensure effective coordination in service operations.
• Ensure high levels of customer satisfaction and take proactive measures to avoid issue escalations.
• Motivate and manage the team at service centers and care centers to deliver consistent service quality.
• Take full responsibility and accountability for service deliverables and performance.
• Mentor and counsel service engineers as needed to improve technical and customer service capabilities.
• Control and streamline the flow of incoming calls for on-site service support.
• Manage expenses of service and care centers within established cost guidelines.
• Ensure sufficient manpower availability to handle all customer service calls efficiently.
• Provide relevant training to team members based on identified skill gaps and operational needs.
• Oversee care center operations to ensure seamless walk-in customer support.
• Continuously encourage the team to enhance performance by identifying and addressing operational gaps.

Education Required

• Diploma, B.E., or B.Tech (Preferred).

Experience Required

• 6 to 10 years in After Sales Service.