Description

We are looking for a skilled Arabic Voice Process Executive to join our team. The ideal candidate should be a native speaker with 0-5 years of experience in the job market context of India. The candidate should be fluent in Arabic and have excellent communication skills in both Arabic and English. The role is to provide customer service to Arabic-speaking clients and ensure customer satisfaction by resolving their queries and complaints over the phone.

Responsibilities

• Handling incoming calls from Arabic-speaking clients and addressing their queries and complaints
• Providing accurate information about products and services
• Resolving customer issues and escalating them to higher authorities if necessary
• Maintaining customer records and updating them in the system
• Achieving set targets in terms of call quality, customer satisfaction, and productivity

Skills and Qualifications

• Native Arabic speaker with excellent communication skills in Arabic and English
• 0-5 years of experience in customer service or voice process
• Good knowledge of MS Office and data entry skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving and decision-making skills
• Good interpersonal skills and ability to work in a team