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Application Support Team Lead

TELUS International India

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7-9 Years
a month ago
124 Viewed
0 Applied

Job Description

About TELUS International:

TELUS International (NYSE : TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 70,000 team members and delivery centers across 25 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world's most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusinternational.com

Application Support/Production Support

Job Description

Responsibilities

  • Work as a Sr member of Production Application Support team providing support to both clients & end users, facilitating issue resolution, and supporting batch operations
  • Works independently and resourceful to seek assistance when needed Participates in systems development and technology integration projects, using technology tools and techniques
  • Sets high standards for own work and ensure high quality outcomes are achieved
  • Prepares project estimates and schedules of project activities as required
  • Sets realistic and achievable expectations for deliverables
  • Ensures effective work habits including punctuality, responsiveness and accessibility to others
  • Takes initiative to ensure the required number of billable hours is achieved
  • Provides timely feedback to team members on matters related to technology development and team interaction
  • Works effectively as a member of the IT Group
  • Is available to provide off-hours support, as required
  • Promotes team work and collegiality in the work environment
  • Promotes as the service provider of choice in the industry
  • Attends internal training sessions to build knowledge of industry topics and trends
  • Assists with special projects and other tasks, as required.
  • Can lead a team of 3 to 5 Analysts

  • BE, BTech or a bachelor degree in computer science with equivalent work experience
  • At least 7 years of relevant experience in IT support and/or technical services
  • Experience in MS Windows environment, Microsoft SQL Server, PowerShell, VBScript, C#, .NET

Framework

  • Working knowledge of hardware, systems software and utilities, network communications,
  • database technology, project management and computer operations
  • Team player with very good communication, organizational and interpersonal skills
  • Demonstrates the ability to be a leader and an agent for change
  • Basic understanding of negotiation, conflict management and risk management skills

Skills Needed: Microsoft SQL Server, PowerShell, VBScript, C#, .NET Framework, IIS, Web Services, Troubleshooting, Triage, SQL, Database, IIS, Windows Servers, Application Support, Monitoring Tools (Spotlight, Alertsite, Nagios, Datadog)

Education and Required Experience

  • Bachelor's degree in Computer Science, Engineering, Business or equivalent combination of education and experience.
  • Excellent communication and client handling skills are must.

How will this opportunity be a catalyst in your career graph

To stimulate your career growth, a vast array of in-house training programs which are listed below, but not limited to:-

  • Trending technical skills
  • Business domain & customer interaction
  • Behavioral & effective communication
  • Transparent work culture to lift your ideas & initiatives at enterprise level & investment to execute successfully.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

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