Application Support ETL & Informatica Engineer

Alight is seeking an experienced ETL/Informatica Application Support Engineer with strong analytical and problemu2011solving capabilities, excellent troubleshooting skills, and the ability to drive stability and continuous improvement in production environments. This role requires a proactive, selfu2011motivated professional who can work independently in a fastu2011paced operational landscape while delivering highu2011quality support and enhancements.
The Application Support ETL & Informatica Engineer will serve as a technical leader within the Applications Support team.

Key Responsibilities

The individual will be involved in the following critical support and operational activities:

• Monitor, support, and troubleshoot ETL and data integration workflows across production, QA, and development environments to ensure smooth daily operations.
• Analyze and resolve incidents, job failures, and performance issues related to Informatica workflows, mappings, and SQL jobs.
• Own and maintain ETL components including Informatica mappings, metadata, scripts, schedules, and operational procedures. Identify opportunities to optimize performance, scalability, and reliability of existing jobs/processes.
• Ensure stability of data ingestion pipelines spanning batch, nearu2011realu2011time, and realu2011time patterns. Fineu2011tune ETL solutions by developing a deep technical understanding of data flows and upstream/downstream dependencies.
• Collaborate with DBAs and Data Architects to implement appropriate data partitioning, indexing, and optimization strategies to enhance job performance.
• Develop or modify SQL scripts, stored procedures, database triggers, and queries as part of incident resolution, change requests, or performance tuning.
• Work closely with crossu2011functional and offshore teams, ensuring timely resolution of issues, clear communication, and adherence to support SLAs and operational guidelines.
• Manage multiple concurrent support tickets, change requests, and enhancement tasks, balancing priorities based on business impact and urgency.
• Ensure compliance with published support, development, coding, and testing standards, as well as change management practices.

Ideal Experience & Critical Competencies

• Strong analytical thinker with the ability to troubleshoot complex data and integration issues effectively.
• Flexible, adaptable, and pragmatic, with the ability to remain focused on objectives while handling shifting priorities.
• 5+ years of experience in ETL application support, Informatica PowerCenter/Cloud, and SQL Server in production environments.
• Practical experience with SQL Server, including schema understanding, stored procedure development, query tuning, and optimization.
• Handsu2011on experience with job scheduling tools such as Controlu2011M or AutoSys for monitoring and support automation.
• Excellent communication skills and ability to work both independently and as part of a distributed/onshoreu2011offshore team.
• Bacheloru2019s degree in a technology or engineering field.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units.