Monitor ticket assigned in group and act for closure Ensure all tickets close as per agreed time (As per SLA agreement)
Coordinate with multiple teams for incident resolution like the Server Team, DBA Team, Network Team, Storage Team, etc
Provide data to different business teams by running SQL queries
Perform deployment of release in SIT and prepare SIT test cases
Perform Production release deployment and monitoring
Periodically review the system performance and capacity to avoid any impact on availability
Participate in BCP Drill activity update the Run Book
Qualifications Graduation Role Proficiencies Experience in Production Management for Windows Application server
Technically sound on MS-SQL Writing SQL Queries, View, Store Procedure Creation of a website on the IIS Server Create and modified SQL jobs and Window batch files
