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Interested candidates, please share your resume and profile on WhatsApp at 91000 53400 (HARSHITHA) or email ID: [Confidential Information], mentioning the role. Kindly ensure you're familiar with the JD, check the experience requirements, and attach it with your resume
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Amazon Connect
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of essential applications. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and systems, all while maintaining a focus on delivering high-quality support to users and stakeholders.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of support processes to enhance service delivery.
- Document and communicate technical issues and resolutions effectively to team members and stakeholders.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Amazon Connect.
- Strong understanding of cloud-based communication systems and their integration.
- Experience with troubleshooting and resolving technical issues in software applications.
- Familiarity with system monitoring tools and performance analysis.
- Ability to work collaboratively in a team-oriented environment.
Additional Information:
- The candidate should have minimum 3 years of experience in Amazon Connect.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Advent Global Solutions (AGS) is a leading global IT services company, specialized in delivering enterprise software solutions, IT consulting & outsourcing services, and product engineering solutions. Advent Global’s commitment to deliver IT services is backed by 2,000+ employees and preferred partnerships with companies like SAP, Oracle, Sybase, and IBM.
Our global footprint with sales offices and delivery centers in strategic locations of the United States and India helped us service many Fortune 500 companies in the last decade. With annual revenues over US $100 million, we have been honored multiple times for our robust growth by Inc5000, Asia-Deloitte Fastest50, and Red Herring100. Our fast-growing global delivery centers in India have been ranked among the ‘best places to work’ for many years in a row. Our corporate philosophy is to build long-term relationships with all our stake holders.
Job ID: 148561039
Skills:
System Monitoring Tools, AI Agents Workflow Integration, Databases and data management systems, Software debugging and troubleshooting techniques, Python Programming Language, Performance optimization
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