- Realize second level support activities: Analyse application problems in production, debug processes, correct defects and anomalies, improve processes resilience, applies lean methodology to make continuous improvement of the Run activities, update documentation (PDD, Design document)
- Effective management of maintenance tickets within SLA defined
- Apply classification of maintenance tickets to address actions for the continuous improvement of the automated processes (LEAN methodology)
- Analyse business needs to evolve existing applications and processes
- Support the production of reports of Run activities
- Support the continuous dialogue and exchange of information with the other IT maintenance teams to improve the maintenance activities
Direct Responsibilities
- Problem solving on run activities,
- manage maintenance tickets respecting business SLA,
- support reporting on run activities to the management
- classifying tickets to address improvement actions (Lean methodology)
- taking in charge of new/modified application and check the quality of code and documentation,
- debug the code with problems and develop corrections,
- analysis, design and development of evolutions of application,
- test the software created or modified,
- Interact with other IT maintenance teams to speed up the solution of problems
Contributing Responsibilities
- Support BNL teams in analysing and resolving application problems.
- Collaborate on the design and development for evolutive changing.
- Actively participate in the ceremonies/meetings of analysis and sharing of the ADM Governance Team activities
Technical Behavioral Competencies
- Deep knowledge of the following technologies:
o ASP.Net
o C#
o Java
o SpringBoot
o Angular
o NodeJS
o Docker Kubernetes
- Knowledge of some of these tools: Gitlab, Jenkins, Maven, Nexus, sonarQube
- knowledge of relational databases such as: MS SQL Server, MongoDB
- Knowledge of Requirements Collection, Analysis, Design, Development and Test activity
- Knowledge of the reference architectures and main integration patterns
- Knowledge of how systems are monitored and maintained
- Continuous improvement approaches (Lean methodology)
- Testing competence
Specific Qualifications (if required)
Has at least five years of analysis and development experience, with five years of experience in developments with Microsoft or Java Platform.
- Has experience in functional analysis and design of IT solutions
- Excellent knowledge of the Office package
- Problem Solving techniques
- Knows the SQL language for querying databases
Skills Referential
Behavioural Skills : (Please select up to 4 skills)
- Ability to collaborate / Teamwork
- Ability to deliver / Results driven
- Creativity Innovation / Problem solving
- Communication skills - oral written
Transversal Skills:
- Ability to understand, explain and support change
- Analytical Ability
- Ability to develop and adapt a process
- Ability to set up relevant performance indicators
- Ability to set up relevant performance indicators
Education Level:
- Bachelor Degree or equivalent
