- The Application Production main responsibility is to provide applications production support services.
- A team is setup in India to be closer to the Italian Application Production Team and BNL Application development teams with which we are working.
- Leveraging BNL BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner.
- The Application Production Support will be a part of IT Application Production Team and will be primarily responsible for the following work activities:
- Application Incident Management
- Application Request Fulfilment
- Application Change implementation
- The teams scope will be expanded in the future beyond the first set of described activities. The team is also expected to work closely with their BNL BNP Paribas colleagues to integrate new technologies, especially related to the new generation BNP Paribas Cloud and DevOps methods toolchains.
Direct Responsibilities
For a predefined applications scope take care of:
o Incidents
o Requests
o Changes
- Ensure that SLA targets are met for above activities
- Handover to Italian teams if knowledge and skills are not available in ISPL
- Coordinate closely with Rome IT Application Production Teams s and also all other BNL BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.)
Contributing Responsibilities
- Contribute to the knowledge transfer with BNL Application Production team
- Contribute to the definition of procedures and processes necessary for the team
- Help build team spirit and integrate into BNL BNP Paribas culture
- Contribute to incidents analysis and associated problem management
- Contribute to the regular activity reporting and KPI calculation
- Contribute to continuous improvement actions, especially the lessons learned from handovers to Paris
- Contribute to the acquisition by ISPL team of new skills knowledge to expand its scope
Technical Behavioral Competencies
For the reinforcement of our team, we are looking for an Application Production Supports with these skills:
1. Infrastructure Administration Open Environment:
o Cloud Native Application with focus on IBM cloud (Platform as a Service)
o Operating System :
RedHat Linux 6.x, 7.x, 8.x
Windows Server 2012, 2016, 2019
AIX 7
o System Scripting
o DevOps tools including Ansible Python
o Familiarity with database technology is required:
Oracle 12 and 19
SQL Server 2012, 2016, 2019
DB2
Postgres
o Installation, configuration, backup, Performance Tuning
o Capability to execute basic scripts and queries
o Websphere Application Server 7.x, 8.x, 9.x (Network Deployment, Base and Liberty Core)
o Axway Transfer CFT
o MQ Series
General competences:
- Knowledge of ITIL
- General IT infrastructure knowledge
- Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.)
- Service Now ticketing system
Specific Qualifications (if required)
- Basic knowledge of Italian language can be an advantage
Skills Referential
Behavioural Skills : (Please select up to 4 skills)
- Ability to collaborate / Teamwork
- Client focused
- Ability to deliver / Results driven
- Ability to share / pass on knowledge
Transversal Skills:
- Analytical Ability
- Ability to set up relevant performance indicators
- Ability to develop and adapt a process
- Ability to understand, explain and support change
Education Level:
- Bachelor Degree or equivalent
