Application Production Support (Dynatrace)

Description

The Application Production Support role is responsible for ensuring the smooth operation of production applications and providing support for any issues that arise. The ideal candidate will have a strong technical background, be able to diagnose and resolve problems efficiently, and work closely with other teams to enhance application performance.

Responsibilities

• Monitor and support production applications to ensure optimal performance and availability.
• Respond to and resolve production incidents in a timely manner while minimizing downtime.
• Collaborate with development teams to troubleshoot application issues and provide feedback for enhancements.
• Document and maintain detailed records of issues, resolutions, and application changes.
• Perform regular system checks and maintenance tasks to ensure system reliability and performance.
• Participate in on-call support rotation as required.

Skills and Qualifications

• 2-6 years of experience in application support or a related field.

o Provide end-to-end production and application support across multi-tier environments, ensuring high availability and performance of business applications.

o Monitor application health and system performance using Dynatrace and Grafana, proactively identifying and resolving issues.

o Lead and manage bridge calls during critical incidents, performing root-cause analysis and coordinating with internal and external stakeholders for timely resolution.

o Support upstream and downstream APIs, troubleshooting integration failures and ensuring smooth inter-system communication.

o Manage and monitor batch jobs and month-end processing cycles, addressing job failures and coordinating with dependent systems.

o Perform deployment validations and environment checks within OCP, application, and web servers, assisting in release and change management activities.

o Execute basic SQL queries to perform data validation, analyse logs, and generate operational statistics or ad-hoc reports.

o Document operational procedures, propose automation or monitoring enhancements, and contribute to continuous improvement of support processes.

Exp Level - 2-6

Technologies / Required Skill: Production/Application Support, Dynatrace, OCP, Grafana, SQL, Linux, Multi-tier applications, Incident & Problem management, Basic troubleshooting, Application / web servers.