Department: Service Operations
Location: Pune, India
Description
ParentPay Group is Europe's leading software product company and the UK's largest education technology business. We are on a mission to bring next-generation innovation to positively impact on the lives of millions of parents, teachers, and students every day in over 49 countries.
Our market leading products use cutting edge cloud-based technology to streamline school processes, including secure web and mobile apps that enable secure online payments for school items such as meals, trips, clubs and uniform, improve parental engagement, simplify meal management and - through our product SIMS - collect and manage a database of student information and core school operations.
ParentPay Group's new offices in Pune are a fantastic tech hub for those looking to boost their careers in software product development.
Our bright team FastTrack their career with international exposure and ways of working based on agile development best practices from globally renowned technology consultancies.
Key Responsibilities
- Manage the creation and maintenance of support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.
- Manage the creation of automation scripts and routines that remove manual intervention from service operations.
- Manage the testing and invocation of the business continuity and disaster service operations recovery plans.
- Manage the teams to ensure the completion of all mandatory training courses.
Skills, Knowledge and Expertise
Exp: 10+ Yrs
Experience working in an IT service delivery or support function OR
MBA or Degree in Information Technology or Information Security.
Experience working with Microsoft technologies.
Excellent communication skills developed working in a service centric organisation.
Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.
Ability to manage and prioritise workload for multiple teams across multiple time zones.
Experience managing technical or process-based forums and meetings such as the Change Advisory Board.
Experience in the creation of data repositories for operational policies, processes and procedures.
Managing technology refresh programs to avoid the use of end-of-life components within the production domain.
Experience working within Education Technology would be an advantage.
Advanced automation scripting using Terraform and Powershell.
Knowledge of bicep and ansible advantageous.
Advanced Microsoft Active Directory configuration and support.
Microsoft Azure and AWS cloud hosting platform administration.
Advanced Microsoft SQL server experience.
Windows Server and desktop management and configuration.
Microsoft IIS web services administration and configuration.
Advanced management of data and SQL backup solutions.
Advanced scripting and automation capabilities.
Advanced knowledge of Azure analytics and KQL.
