Analyst (IT Helpdesk)

3-5 years
a month ago 229 Applied
Job Description

We are looking for someone with strong technical skills who can provide efficient and reliable IT services both remotely and onsite when our colleague needed. The candidate shall have experience working with various technologies such as Windows Server, Active Directory, Exchange Server, VMware , IT admin support etc., along with excellent vendor management skills.

IT Support Engineer Responsibilities:
Manage network and server infrastructure, including antivirus, firewall, anti-spam/spyware, and backups, as well as manage IT software and applications
Develop and implement IT policies, standards and procedures
Document IT processes and procedures
Perform network, server, and application support, troubleshooting, and maintenance
Conduct software installations
Perform software upgrades
Perform hardware upgrades
Take part in vendor management
Perform LAN/WAN and security analysis
Implement new software and hardware systems
Manage change control
Manage IT projects
Manage IT vendors
Perform hardware troubleshooting
Administer LAN/WAN and network security
Perform LAN/WAN and network security implementation
Perform security audits
Perform network monitoring and troubleshooting

Requirements And Skills
2+ years experience in a technical support role
Knowledge of basic networking concepts and applications
Ability to analyze problems and create solutions
Experience working with Active Directory
Experience working with Microsoft Exchange
Deployment of office applications
Troubleshooting and preventative maintenance

Advent Global Solutions (AGS) is a leading global IT services company, specialized in delivering enterprise software solutions, IT consulting & outsourcing services, and product engineering solutions. Advent Global’s commitment to deliver IT services is backed by 2,000+ employees and preferred partnerships with companies like SAP, Oracle, Sybase, and IBM.

Our global footprint with sales offices and delivery centers in strategic locations of the United States and India helped us service many Fortune 500 companies in the last decade. With annual revenues over US $100 million, we have been honored multiple times for our robust growth by Inc5000, Asia-Deloitte Fastest50, and Red Herring100. Our fast-growing global delivery centers in India have been ranked among the ‘best places to work’ for many years in a row. Our corporate philosophy is to build long-term relationships with all our stake holders.

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