Analyst - Digital Platform Support

0-2 years
2 months ago
Job Description

We are looking for an Application Support Analyst to join our team and help to support digital operations tools & related applications.

Key Responsibilities:

  • Perform the daily activities and operations of application support team.
  • Work with vendors for 3rd level support and TMF Internal teams.
  • Support the applications used in Digital Platform support team and meet the requests response and resolution within specified timelines.
  • Sets priorities for self to ensure task completion, coordination of work activities with peers and Global Application support Manager.
  • Use judgment to identify, troubleshoot and resolve day-to-day technical and operational, application support related problems.
  • Follow ITIL processes along with TMFs best practices and guidelines.
  • Other role characteristics: highly self-motivated, directed, detailed, analytical, problem-solving, critical thinking, ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Attend internal and vendor facing meetings as and when needed.
  • Contribute to Application support document library.
  • Liaise with TMF Internal IT team in gathering required information around applications.

Key knowledge and experience

  • Perform the daily activities of business, technical or operations of support teams
  • Analyse, design, and improve our application support processes.
  • Generate and maintain end to end Application Support documentation, ensuring on time & high-quality delivery.
  • Flexible in working hours to support application users globally in rotational shifts.
  • Utilise ITIL framework in day to day support activities.
  • Support and train new team members.
  • Be a champion of our TMF Operating model.

Whats in it for you

Pathways for career development

  • Work with colleagues and clients around the world on interesting and challenging work.
  • We provide internal career opportunities, so you can take your career further within TMF.
  • Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact

  • You ll be helping us to make the world a simpler place to do business for our clients.
  • Through our corporate social responsibility program, you ll also be making a difference in the communities where we work.

A supportive environment

  • Strong feedback culture to help build an engaging workplace.
  • Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

Other Benefits

  • Marriage Gift policy
  • Paternity & Adoption leaves
  • Interest free loan policy
  • Salary advance policy
  • Covid support taskforce
  • Well being initiatives



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