Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

• Responsible for managing Windows Team and Windows servers hosted in India
  
  

Key Accountabilities

• Windows Team Management
• Windows Server Administration
• Vendor management
• Patch, Vulnerable and Security Management
• Budgeting, Audit and Risk management
  
  

Job Duties & Responsibilities

• Good knowledge of System Administration both theoretical and practical on Windows OR Linux Operating System
• Should have very good knowledge and understanding on Server architecture and management
• Installation, up-gradation, and troubleshooting of Windows Operating System, Sever Resource allocation / de-allocation to server instances. In addition to that, Installation of Operating System Patches and fixes
• Working knowledge of resolution of identified Windows Vulnerabilities
• Management of Active Directory, DNS, WINS, LYNC etc
• Windows Server Backup Management and Restoration
• Backup Media management skills
• Experience on Citrix management and troubleshooting will be added advantage and Working knowledge on at least one Backup management tool like Symantec, TSM etc
• Fair knowledge of Windows platform troubleshooting tools
• Basic knowledge on VMware
• Security Management by server hardening, Patch Management, Vulnerability fixing
• Should have good diagnostics and analysis skills to resolve technical problems
• Ability to work under work timeline pressure
• Fair knowledge on ITIL process and Practices
• Should understand the criticality of core business functions and perform file transfer as and when requested by business teams
• Basic Knowledge on SAN / NAS storage management will have added advantage
• Basic knowledge on scripting will be added advantage
• Has budget responsibility for Servers Hardware and OS Services including assigned staff, other operational expenses and capital plans for basis business growth
• Provide leadership in the areas of problem identification and resolution, answering questions, providing advice, troubleshooting, and ensuring follow-up on all issues to with windows support team
• Coordinate problem resolution with IT subject matter experts, other departments or outside vendors as appropriate. Track and report recurring problems and assign personnel for appropriate follow up to resolve the issues. Manage projects and report on status of projects and resources
• Knowledge in MS clustering and VCS clustering
• Provide ongoing support and management of department staff, including coaching, motivating, evaluating, and disciplining
• Support and backup other IT services as needed and other duties as assigned
  
  

Experience

• Minimum of 5-6 years experience in managing end-user support teams or equivalent IT management experience
• Experienced people leader with relevant technical skills to lead the team
• Proven ability to mentor and grow the skill set of team members
• Excellent communication, customer service, organizational, project and personnel management skills
• The ideal candidate would embody the following traits: versatile, flexible, and a willing to work within fast paced environments with enthusiasm
• Broad information technology knowledge of all aspects of Windows and Linux support and help desk operations
• Technical knowledge of Intel servers, Windows servers and emerging technologies in all these areas
• Experience in Linux and Cloud and other monitoring tool
• Knowledge with Active Directory preferred
• Independent thinking and ability to demonstrate good judgment required
  
  

Education / Preferred Qualifications

• Minimum Qualification Graduate (Computer Information Systems / Engg)
  
  

Core Competencies

• Project Management
• Technology and Telecommunications Management
• Analytical / Logical / Creative / Critical Thinking
• Decision Making
• Planning / Strategizing / Negotiation
• Problem Solving
• Supervision Management
• Leadership & Motivation
• Interpersonal / Written Communication
  
  

Technical Competencies

• ITIL
• Should have worked on Windows and Linux servers etc
• Software application support like TSM, CD, Tectia
• Knowledge in SSL certificates concepts and CA process
• Knowledge in Banking applications NGRTGS, CCIL and NDS Etc
• Knowledge in backups and backup software's
• Knowledge in Antivirus, Cyberark and Qradar
• Inventory Management
  
  

Work Relationship

• Woking relationship with Head Office, and. various departments within Bank
• Supervise outsourced resident engineer and third party service providers
• Establishing relationship with vendors & Central support team
  
  

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Primary Location

India-Maharashtra-Mumbai

Job

Technology

Schedule

Regular

Job Type

Full-time

Job Posting

Aug 6, 2024, 2:04:49 PM