Overview
JOB DESCRIPTION
At Peloton, we don't just implement technology. We transform the way organizations work, compete, and grow. Recognized on the Inc. 5000 list of fastest-growing companies in the US, Peloton is one of the most respected and fastest-growing global Oracle consulting firms, delivering Advisory, Consulting, and Managed Services to leading organizations across many industries, including Retail, Financial Services, Manufacturing, Consumer Packaged Goods, and more.
Peloton Consulting Group has the vision and connected global capabilities to help organizations envision, implement, and realize the benefits of digital transformation. Our team has the best practices, knowledge, industry expertise, and know-how. We make digital transformation a reality by leveraging AI, Enterprise Performance Management (EPM), Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Human Capital Management (HCM), Customer Experience (CX), Analytics, and Data Management for the cloud. Through connected capabilities, we bring people, processes, and technology together. We help organizations go further faster. That is the Peloton way!
What truly sets us apart is our people. We are team players. We are energetic and entrepreneurial. We are problem solvers and innovative thinkers who believe the best outcomes are built together. We believe in quality, appreciate creativity, recognize individual contributions, and place trust in every member of our team. If you bring strong business or technical expertise and want to do meaningful work alongside people who are equally passionate about getting it right, we think you'll feel right at home here.
This role requires a balance of client relationship management, operational oversight, and strategic thinking to ensure services are delivered efficiently and aligned with evolving client business needs.
Key Responsibilities
AMS Operations & Delivery Coordination
- Support day-to-day operational execution of the AMS organization across multiple Oracle Cloud client accounts
- Coordinate operational activities including ticket follow-ups, backlog tracking, SLA monitoring, and support queue management
- Partner closely with global Service Delivery Managers and delivery leadership to help drive coordinated service delivery operations across accounts
- Help ensure work intake, prioritization, and execution activities align with established AMS processes, governance standards, and delivery expectations
Reporting, Governance & Administrative Coordination
- Prepare weekly governance materials, operational reports, KPI summaries, and meeting presentations for internal and client-facing reviews
- Manage operational tracking activities including timecard reconciliation, hours tracking, contract consumption reporting, and renewal notifications
- Coordinate recurring governance meetings, status updates, action item tracking, and follow-up communications
- Maintain delivery documentation, reporting templates, operational trackers, and governance artifacts across assigned accounts Client Coordination & Communication
- Provide day-to-day coordination support for client activities, operational follow-ups, and service communications
- Serve as an operational point of contact for smaller accounts or lower-complexity engagements, where appropriate
- Ensure timely follow-up on outstanding client requests, escalations, approvals, and action items
- Support a high-quality client experience through strong communication, responsiveness, organization, and attention to detail
Operational Excellence & Process Improvement
- Identify opportunities to improve operational efficiency, reporting consistency, governance execution, and service coordination processes
- Support automation and standardization initiatives aimed at improving scalability and delivery effectiveness across the AMS organization
- Assist with implementation of AMS best practices, operational tooling enhancements, and process improvement initiatives
Team Collaboration & Organizational Support
- Work collaboratively with Service Delivery Managers, practice leads, dispatchers, and delivery teams across global regions
- Contribute to improved operational efficiency by helping coordinate reporting, governance, tracking, and delivery management activities across the AMS organization
- Support a collaborative, process-driven, and client-focused service delivery environment focused on accountability and continuous improvement
Required Qualifications & Experience
- Bachelor's degree in Business, Information Technology, or related field
- Proven experience as a Service Delivery Manager, Program Manager, or similar role in managed services or IT support environments
- Experience managing clients with Oracle Cloud application portfolios (HCM, ERP, SCM)
- Strong experience in client relationship management and customer satisfaction
- Experience managing budgets, resources, and service delivery planning
- Ability to lead status meetings, provide executive updates, and manage escalations effectively
- Strong problem-solving, analytical, and critical thinking skills
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience working remotely and independently in client-facing roles
- Alignment with Peloton values: Amplify Ideas, Can-Do Attitude, Teamwork, Integrity, Own Your Voice, and Next-Level Service
- Strong written and verbal communication skills in English, Portuguese & Spanish.
Preferred Qualifications
- Familiarity with ITIL (Information Technology Infrastructure Library) or similar service management frameworks
- Experience with service management tools (e.g., ticketing systems, reporting dashboards)
- Industry experience in consulting or managed services organizations
- Experience supporting global delivery models (onshore/offshore coordination)
Compensation
Peloton provides a reasonable range of compensation for roles. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, business needs, and geographic location. Peloton also offers bonus opportunities and a comprehensive benefits package including:
- Competitive base salary with performance-based bonus
- Vacation, Leave, and Holiday pay
- Annual Health Wallet
- Group Medical Insurance
- Group Term Accident & Life Insurance
- Paid holidays and PTO
Peloton Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 
